Bilingual Nurse Case Manager - Future Opportunity/ Infirmière/Infirmier gestionnaire de cas bil[...]

Cencora; Remote; CAD 60,000 - 80,000; Full time

Job summary

A healthcare solutions provider is looking for a bilingual professional to provide medical support in Canada. This role involves working with patients and healthcare providers while handling reimbursements and managing case protocols. Ideal candidates should have a Bachelor’s degree in nursing and five years of nursing experience. The company promotes a remote-first culture with competitive benefits including flexible work arrangements and career advancement opportunities.

Benefits

Flexible work-from-home options

Competitive total rewards

Flexible benefits program

Tuition reimbursement

Growth opportunities for career advancement

Qualifications

• Five years of nursing experience required.
• Minimum of two years in reimbursement, clinical support, or pharmaceutical sales.
• Advanced degree or practice-management experience preferred.

Responsibilities

• Provide medical support to patients and health care providers.
• Administer and adhere to case-management protocols.
• Liaise with health care providers and resolve issues.

Skills

Bilingual in French and English

Strong patient focus

Superior customer service skills

Ability to work under pressure

Strong verbal and written communication

Negotiation skills

Organizational skills

Analytical and mathematical skills

Education

Bachelor’s degree or nursing diploma

Tools

Word

Excel

PowerPoint

Job description

Job Overview

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details

Recruiting for the future: This posting is for a future job opportunity. If you don’t see a current role that interests you, submit your resume and we will consider you for future French‑English bilingual opportunities. We will only contact qualified candidates.

Responsibilities

• Provide medical support to patients and health care providers, including education on specific diseases and therapies and disease management.
• Telephone support (maintenance calls and adherence support inbound and outbound as needed).
• Database management and ongoing auditing of files and information captured.
• Administer and adhere to case‑management protocols, including clinical monitoring, data collection, ongoing patient follow‑up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary health care providers.
• Prepare for and attend extensive, specialized training sessions for specific therapies provided by the pharmaceutical team, as required.
• Work directly with reimbursement specialists and physicians to secure funding for patient therapies; assist with alternative funding searches when needed.
• Attend pharmaceutical sales meetings as required.
• Attend patient meetings and conferences as needed to educate patients and providers regarding disease/product information and case‑management services.
• Work with patient associations and advocacy groups, as required.
• Establish and maintain partnerships with the pharmaceutical team.
• Liaise with health care providers, pharmacies, infusion clinics and other agencies to coordinate infusions, drug delivery and resolve issues as they arise.
• Communicate clearly with the manager, team and the client regarding patient case management.
• Participate in the training of new nurse case managers, including shadowing and call monitoring.
• Support and collaborate with other program staff in developing and implementing disease‑management programs, including clinical requirements, writing manuals or patient pamphlets, developing compliance program parameters, needs assessments and protocols.
• Provide feedback on current protocols, databases, processes and inter‑departmental relationships.
• Report all adverse events to the assigned units/departments.
• Perform other duties and tasks as required from time to time.

Qualifications

• Bilingual in French and English.
• Bachelor’s degree or RN, RPN, LPN diploma; advanced degree or specific practice‑management experience preferred; five (5) years nursing experience.
• Minimum of two (2) years in public or private third‑party reimbursement, pharmaceutical sales, managed care, or clinical support.
• Preferred experience in case management within medical practice, hospital, insurance or biopharma industry.

Skills and Knowledge

• Strong patient focus.
• Ability to multi‑task.
• Ability to work under pressure.
• Superior customer service skills.
• Internet‑research and computer savviness; strong verbal and written communication, problem‑solving, and teamwork.
• Strong phone etiquette.
• Ability to communicate and comprehend medical information.
• Demonstrated teamwork abilities.
• Ability to work autonomously.
• Negotiation skills and sensitivity in handling opposing opinions.
• Business and financial acumen.
• Analytical and mathematical skills.
• Effective written and oral communication.
• Interpersonal and leadership skills.
• Organizational skills; attention to detail.
• Consistent deadline management.
• Excellent problem‑solving and presentation skills.
• Proficiency in Word, Excel, PowerPoint, and other Office programs.

Benefits

• Remote‑first culture – flexible work‑from‑home options.
• Competitive total rewards: base salary, bonus programs, RRSP matching, employee share‑purchase plan.
• Flexible benefits program (effective day one): healthcare spending account, wellness account.
• Parental leave top‑up, 24/7 employee assistance program, virtual health care.
• Tuition reimbursement and employee referral programs.
• Growth opportunities for career advancement.
• Leadership training, mentorship, and other professional development programs.
• Commitment to diversity, equity and inclusion.

EEO and Diversity Statement

As of October 18, 2021, AmerisourceBergen requires all Canadian team members to be fully vaccinated and show proof of complete vaccine status at the time of hiring. If you cannot receive the COVID‑19 vaccine due to a qualifying medical condition or sincerely held religious belief, you must follow AmerisourceBergen’s policy and process to apply for an exemption or accommodation.

We value diversity, equity, and inclusion to foster a culture of belonging.