Bilingual IT Support Analyst – French/English (L1/L2)

SearchLabs; Mississauga; On-site; CAD 50,000 - 70,000; Full time

Job summary

A technology services provider in Peel Region, Mississauga, is seeking a Bilingual Technical Support Analyst to provide excellent customer support. The ideal candidate will have 3+ years of IT support experience, be fluent in both French and English, and possess strong knowledge of Windows and Office 365. Responsibilities include handling service requests, troubleshooting technical issues, and assisting with user account management. Competitive compensation, including bonuses and benefits, is offered.

Benefits

Competitive compensation package

Pension plan

Benefits

Qualifications

• 3+ years of experience in an IT support/Helpdesk role with level 2 duties.
• Bilingual in English and French with excellent communication skills.
• Solid understanding of Windows operating systems and Windows 11.

Responsibilities

• Respond to user queries via phone, email, chat, or IT service management solutions.
• Log and track all incidents and service requests in ServiceNow.
• Provide first and second-level diagnosis and resolutions for various issues.

Skills

Customer service orientation

Problem-solving skills

Teamwork

Interpersonal skills

Communication skills (bilingual)

Education

Post-secondary education in a technical field

Tools

ServiceNow

Intune

Office 365

Job description

A technology services provider in Peel Region, Mississauga, is seeking a Bilingual Technical Support Analyst to provide excellent customer support. The ideal candidate will have 3+ years of IT support experience, be fluent in both French and English, and possess strong knowledge of Windows and Office 365. Responsibilities include handling service requests, troubleshooting technical issues, and assisting with user account management. Competitive compensation, including bonuses and benefits, is offered.