Bilingual IT Helpdesk Technician - Onsite in Ottawa

Turtle Island Staffing; Canada; On-site; CAD 45,000 - 60,000; Full time

Job summary

A national staffing agency is seeking an IT Support Contractor for a role at the Office of the Auditor General of Canada. The ideal candidate must be fluently bilingual in English and French and have at least 12 months of relevant IT experience. Responsibilities include providing technical support, triaging service requests, and assisting with onboarding new employees. This is a contract position from November 17, 2025, to October 16, 2026, working Monday to Friday in Ottawa.

Qualifications

• Minimum of 12 months of relevant IT experience.
• 2 years of experience in a Corporate IT Helpdesk environment.
• 2 years of experience with an ITSM ticketing system.

Responsibilities

• Triaging issues and service requests via various communication channels.
• Providing technical advice and support to OAG employees.
• Assisting with the delivery of equipment for new employees.

Skills

Fluency in English and French

Technical advice and support

Problem-solving skills

Education

Certificate, diploma, or degree in computer science

Tools

TOPdesk

Job description

A national staffing agency is seeking an IT Support Contractor for a role at the Office of the Auditor General of Canada. The ideal candidate must be fluently bilingual in English and French and have at least 12 months of relevant IT experience. Responsibilities include providing technical support, triaging service requests, and assisting with onboarding new employees. This is a contract position from November 17, 2025, to October 16, 2026, working Monday to Friday in Ottawa.