Bilingual Financial Support Specialist (Remote)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A customer service leader in Canada is seeking bilingual customer support representatives fluent in both French and English. Responsibilities include providing inbound support, assisting with technical issues, and maintaining documentation. The role offers a competitive salary of up to $20.90/hr, comprehensive benefits, and a flexible work environment. Ideal candidates will have customer service experience and a high school diploma or GED.

Benefits

Paid training

Performance-based bonuses

Comprehensive benefits including medical, dental, and vision insurance

Opportunities for career advancement

Supportive and inclusive company culture

Qualifications

• Must have at least 1 year of customer service experience.
• Ability to work in a quiet, distraction-free home environment.
• Willingness to learn new technologies.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.

Skills

Fluency in French and English

Customer service experience

Strong computer navigation skills

Education

High school diploma or GED

Job description

A customer service leader in Canada is seeking bilingual customer support representatives fluent in both French and English. Responsibilities include providing inbound support, assisting with technical issues, and maintaining documentation. The role offers a competitive salary of up to $20.90/hr, comprehensive benefits, and a flexible work environment. Ideal candidates will have customer service experience and a high school diploma or GED.