Bilingual Financial Service Representative

goeasy Ltd.; City of Moncton; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading consumer lending company in Canada is seeking a Financial Service Representative to engage customers, understand their financial needs, and promote suitable financial products. The ideal candidate has strong communication skills, sales motivation, and experience in customer service. This role includes managing collections and requires successful background checks. Competitive perks are offered, including healthcare access and training programs.

Benefits

RRSP match

Employee Share Purchase Plan

24/7 healthcare access

Customizable benefits package

Paid birthday off

Internal development training

Qualifications

• Must legally work in Canada full-time and pass background checks.
• Canadian citizenship and minimum age of 19 required.
• No relevant criminal convictions.

Responsibilities

• Engage customers to build strong relationships.
• Educate customers on financial products to meet their needs.
• Manage collections and secure customer application information.

Skills

Excellent communication skills

Customer service experience

Negotiation skills

Sales motivation

Job description

Overview

Join easyfinancial, the consumer lending driver behind goeasy’s rapid growth. At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned accolades including Canada’s Top Growing Companies, Great Place to Work, Best Workplaces for Women, Most Trusted Executive Teams, and TIME Magazine’s 2025 list of Canada’s Best Companies. These honors reflect our commitment to an inclusive, high-performance culture where talent thrives and innovation drives us forward.

As one of Canada’s leading alternative consumer lenders, easyfinancial is on a mission to redefine access to credit. Since day one, we’ve helped Canadians break through financial barriers and take control of their futures. When traditional banks say no, we say there’s another way — offering real solutions, real relief, and a real second chance. Our vision? A path to a better tomorrow — starting today.

Why work with us

• Leverage our RRSP match and Employee Share Purchase Plan programs.
• Employee discounts on furniture, electronics, and appliances.
• Access 24/7 healthcare with Virtual Doctor Appointments.
• Personalize your benefits with a customizable package including options for 100% coverage.
• Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
• Celebrate properly, with your birthday off PAID, along with paid vacation and personal days.
• For complete picture of total rewards, please click here.

A day in the life of a Financial Service Representative

• Build strong relationships by welcoming and engaging customers in person, over the phone, and by email.
• Demonstrate compassion and empathy for our customers by understanding their situation and needs and matching them to a suitable financial product.
• Educate and empower customers to achieve their financial goals through building their credit.
• Capitalize on financial cross-sales and add-on products.
• Manage collections activities for all past due financial accounts.
• Secure all required information to fulfill customer applications for products and services with strong attention to detail.

What We Are Looking For

• Excellent communicator who is people and results-oriented, looking to drive sales and increase customer satisfaction.
• Experience in a customer-facing environment and comfortable interacting with customers over the phone.
• Strong objection handling and negotiation skills.
• Financially motivated sales representatives who thrive in fast-paced and competitive environments.
• Able to pass background checks (criminal, employment, and credit).
• Must be legally eligible to work in Canada on a full-time basis at the time of application; we are not able to provide sponsorship.
• Our secured lending process requires someone to have a Commissioner of Oaths.
• Eligibility requirements include:
  • You must be a Canadian citizen.
  • You must be at least 19 years of age.
  • You must not have any criminal convictions relevant to the appointment.

Diversity, Inclusion, and Equal Opportunity Employment

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.