Bilingual (English/French) Learning Experience Facilitator

goeasy Ltd; Mississauga; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading financial services company in Mississauga seeks a Facilitator, Learning Experience to deliver impactful training sessions. The ideal candidate has over 5 years of experience in relevant fields, is fully bilingual in French and English, and possesses strong facilitation and coaching skills. You will innovate training programs, coordinate logistics, and evaluate training effectiveness. The role includes a flexible work program with onsite and remote options.

Benefits

RRSP match

Annual performance bonus

Employee discounts

Flexible benefits package

Tuition Assistance Program

Qualifications

• 5+ years of experience in retail sales, collections, call centre, or personal finance.
• 1-2 years of experience as a Sales Training Specialist or Corporate Sales Trainer.
• Proven classroom management skills in both virtual and in-person settings.

Responsibilities

• Facilitate engaging virtual and in-person instructor-led training sessions.
• Contribute to the creation and maintenance of training materials.
• Gather and analyze feedback from participants for improvement.

Skills

Bilingual communication in French and English

Coaching expertise

Presentation and facilitation abilities

Organizational skills

Knowledge of sales processes

Education

Professional certifications in sales or adult education

Tools

Microsoft Office

Virtual facilitation tools

Job description

Overview

Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy! We’re recognized for fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward. goeasy is committed to helping everyday Canadians create a brighter future, offering a full range of products including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome, easyfinancial, and LendCare.

If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment.

We’re looking for a Facilitator, Learning Experience to join our dynamic team. In this role, you’ll be responsible for delivering engaging training experiences that empower our frontline and support teams to connect with clients, offer the right solutions, and deliver a best-in-class customer experience. You’ll become an expert in goeasy’s sales methodology and apply it across both sales and collections scenarios for our field and call centre teams. With your passion for excellence and strong relationship-building skills, you’ll inspire others to unlock their potential and leave a lasting impression on our customers.

What will you be doing?

• Training Delivery & Coordination
  • Facilitate engaging virtual and in-person instructor-led training sessions for new hires and existing employees.
  • Plan and coordinate all training logistics, including travel and accommodations for participants.
  • Leverage tools such as PowerPoint, Microsoft Teams, Slido, and Microsoft Polls to deliver dynamic and interactive sessions.
• Training Design & Development
  • Contribute to the creation and maintenance of training materials, including outlines, handouts, and job aids.
  • Support the development of estimates and timelines for Knowledge Management (KM) statements of work.
  • Innovate new approaches and techniques to continuously improve training programs.
  • Collaborate with Knowledge Management colleagues to ensure learning initiatives align with business needs.
• Evaluation & Improvement
  • Gather and analyze feedback from participants and facilitators to identify opportunities for improvement.
  • Track training outcomes and assess post-session performance.
  • Stay current with industry trends, product updates, and evolving sales and collections practices.
• Collaboration & Support
  • Partner with leaders to assess day-to-day training needs and identify learning gaps.
  • Promote available training opportunities and guide employees toward relevant resources.
  • Research and recommend innovative training methods and tools to enhance learning experiences.

What experience do you have?

• Fully bilingual written and verbal communication in French and English
• Professional certifications in sales or adult education (e.g., Certified Professional Salesperson, Adult Learning and Development certificate or degree) are considered an asset.
• Demonstrated coaching expertise and recognition for sales excellence.
• 5+ years of experience in retail sales, collections, call centre, or personal finance.
• 1–2 years of experience as a Sales Training Specialist, Corporate Sales Trainer, or in a similar role.
• Proven classroom management skills in both virtual and in-person settings.
• Excellent oral and written communication skills.
• Strong presentation and facilitation abilities.
• Solid understanding of sales processes and personal finance/credit.
• Proficiency in Microsoft Office and virtual facilitation tools.
• Strong organizational skills and ability to manage time effectively.
• Comfortable working in fast-paced, process-driven environments.
• Demonstrated coaching expertise and recognition for sales excellence.

We offer a Flexible Work Program that provides you the ability to work three days onsite per week, from our Mississauga office.

Internal Applicants: please apply through the link and provide written endorsement from your current manager.

Why should you work for goeasy?

In keeping with our mission to create better tomorrows for our employees, each year goeasy commits to continuously enhancing its total rewards. Here are some of the perks we offer…

Financial Benefits:

• Leverage our RRSP match and Employee Share Purchase Plan programs.
• Annual bonus that rewards your hard work and dedication.
• Employee discounts on furniture, electronics, and appliances.
• MAT & PAT leave top-up.
• Expand your financial knowledge through engaging Financial Literacy Learning opportunities.

Health and Lifestyle:

• Enjoy company-paid volunteer days to give back to the community.
• Access 24/7 healthcare with Virtual Doctor Appointments.
• Personalize your benefits with a flexible modular benefits package.
• Stay fit and energized with exclusive access to our on-site private gym at our head office.

Employee Perks:

• Fuel your growth with the Tuition Assistance Program.
• Double the impact of your generosity with Company Matched Charitable Donations.
• Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
• Enjoy a state-of-the-art office space with perks like a games room, a healthy snack program, a fitness studio, free gated parking, and more!

Diversity, Inclusion, and Equal Opportunity Employment:

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information:

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.