Bilingual English/French CS Pro — Hybrid Contract

IFG International Financial Group Ltd; Montreal; Hybrid; Full time

Job summary

A leading banking institution in Canada is seeking a Customer Service Professional - Bilingual IIIX for a contract role based in Montreal. This hybrid position requires versatile skills in customer service, with a focus on managing customer inquiries across various platforms. The ideal candidate must be fluent in both English and French and possess strong interpersonal abilities. This role offers opportunities for growth and potential extension or permanent employment.

Qualifications

• 3 years experience in customer service within contact centers, retail, or service industries.
• Willingness to learn new applications and stay updated.
• Ability to thrive in a fast-paced, changing environment.

Responsibilities

• Manage all aspects of customer service through inbound calls, emails, and follow-ups.
• Demonstrate strong customer service skills.

Skills

Interpersonal skills

Communication

Customer service

Technical skills

Research

Multitasking

Problem-solving

Decision-making

Bilingual (English and French)

Education

Bachelor's degree

Job description

A leading banking institution in Canada is seeking a Customer Service Professional - Bilingual IIIX for a contract role based in Montreal. This hybrid position requires versatile skills in customer service, with a focus on managing customer inquiries across various platforms. The ideal candidate must be fluent in both English and French and possess strong interpersonal abilities. This role offers opportunities for growth and potential extension or permanent employment.