Bilingual (English/French) Client Manager

NielsenIQ; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A global consumer intelligence company is seeking a bilingual Client Manager to secure new revenue through sales activities and account management. This role requires a consultative approach to match products and services to client needs, ensuring total satisfaction. Key responsibilities include meeting revenue targets, managing client relationships, and executing sales processes. The ideal candidate will possess strong communication skills in both French and English, alongside over 5 years of relevant experience. A Bachelor's degree in a related field is required, with a strong proficiency in MS Office.

Benefits

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Qualifications

• 5+ years of business experience in consultative selling/account management.
• Working knowledge of CPG, Market Research, or related industries preferred.
• Self-motivated with a sense of urgency and well organized.

Responsibilities

• Meet or exceed revenue target.
• Attend trade shows and conduct marketing campaigns.
• Manage client relationship and sales efforts with recurring clients.

Skills

Bilingual communication skills

Sales and account management

Critical thinking

Customer service

Presentation and negotiation

Organizational skills

Education

Bachelor's degree in business, marketing, or related field

Tools

MS Office

Job description

As a bilingual Client Manager, you will be responsible for securing new revenue by performing all sales activities and account management, from lead generation, to close, through to fulfillment for prospects. Using a consultative selling approach, this individual will match NielsenIQ products and services to client needs in order to achieve total client satisfaction and team financial objectives.

We help small and big CPG manufacturers pinpoint exactly what to do to sell more - without an army of analysts or huge budgets. With targeted solutions, you can easily access, visualize, and extract actionable business insights powered by NielsenIQ data.

Responsibilities

• Meet or exceed revenue target
• Execute against sales initiatives: attend trade-shows, work with SDR responsible for cold-call lead generation, conduct marketing campaigns to identify potential clients, qualify and generate sales, and follow-up with existing/past clients to generate repeat.
• Self-starter to pro-actively prospect the marketplace to expand our client base and drive repeat purchases with occasional buyers.
• Use a consultative selling approach to identify client business need, qualify, probe, scope and sell in NielsenIQ services.
• Execute end-to-end sales process from feasibility analysis; including pricing, negotiating terms, writing proposals, and closing the sale.

• Manage client relationship and sales efforts with recurring clients by promptly answering client questions regarding data quality, service offering and product delivery.

• Manage multiple projects simultaneously
• Become proficient in NielsenIQ services, systems, and software tools
• Participate in team projects
• Conduct revenue forecasting on respective client base

Qualifications

• You enjoy fostering and growing customer relationships and working with syndicated data sets and analytic solutions across large matrixed organizations.
• You seek to educate your clients on various areas across the NielsenIQ product suite and are looking to create fully integrated solutions to solve your client’s most pressing business issues.
• You’re comfortable with learning, using, and presenting the benefits of the industry’s latest cloud-based technology and analytic solutions.
• Bachelor's degree in business, marketing, or related field.
• Excellent bilingual written and verbal communication skills, with the ability to communicate effectively in French within Québec and in English with internal team members and external clients outside Québec.
• 5+ years of business experience in consultative selling / account management.

• Working knowledge of CPG, Market Research, or related industries preferred.

• Strong selling, critical thinking, analytic, customer service and interpersonal skills.
• Excellent communication (verbal and written), presentation and negotiation skills.
• Self-motivated with a sense of urgency and is well organized.
• Creative, independent work ethic with the ability to solve problems.
• Team player.
• Proficient in MS Office products.

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit https://nielseniq.com/global/en/news-center/diversity-inclusion