Bilingual (English and French) IT HelpDesk Technician

NeoLore Networks Inc.; Ottawa; On-site; CAD 45,000 - 60,000; Full time

Job summary

A growing IT service company, NeoLore Networks Inc. seeks a Bilingual IT HelpDesk Technician for their Ottawa office. This entry-level position offers hands-on experience in IT infrastructure and support within a dynamic team. Ideal candidates are proactive, customer-focused, and eager to develop their skills in a supportive environment. Join us to become part of a culture that values growth and collaboration in the IT services sector.

Benefits

Continuous training and advancement opportunities

Pension and medical benefits

Micro-bonuses and team events

Qualifications

• 1–3 years of IT support experience required.
• Bilingual in English & French is essential.
• Ability to obtain Government of Canada Secret Clearance.

Responsibilities

• Deliver top-tier technical support.
• Take ownership of issues and escalate as needed.
• Communicate consistently with clients.

Skills

Troubleshooting

Technical Support

Customer Service

Communication

Education

Completed relevant certification (College Diploma, MCP, CompTIA A+/Network+)

Tools

Windows 10+

Microsoft Office 2013+

Microsoft 365 administration

Windows Server environments

Job description

Bilingual (English and French) IT HelpDesk Technician

Join to apply for the Bilingual (English and French) IT HelpDesk Technician role at NeoLore Networks Inc.

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Bilingual (English and French) IT HelpDesk Technician

Join to apply for the Bilingual (English and French) IT HelpDesk Technician role at NeoLore Networks Inc.

Calling All Aspiring IT Specialists!

Are you

Job Description

Calling All Aspiring IT Specialists!

Are you good at what you do—but want to be great? Do you crave hands-on experience across multiple areas of IT infrastructure, not just working in a silo? Are you ready to build a dynamic and rewarding career, not just a job?

If you're looking to grow in a fast-paced, elite IT team—NeoLore is the place for you.

This is an in-office position

Bilingual (English & French) Required

Become an IT Gladiator

We’re not just building technicians—we’re building IT Gladiators. If you’re lightly experienced but hungry to learn, we’ll help you become one of the best in the business.

(Sorry programmers—this role is focused on IT infrastructure and support, not software development.)

What You’ll Do (Your Impact):

• Deliver top-tier technical support with outstanding customer service
• Take ownership of issues—resolve them or escalate with confidence
• Communicate consistently with clients from start to finish
• Represent NeoLore's commitment to excellence in everything you do
  
  

Who We’re Looking For:

• 1–3 years of IT support experience
• Bilingual (English & French) Required
• Completed relevant certification (College Diploma, MCP, CompTIA A+/Network+, etc.)
• Excellent communication and customer service skills
• Proficiency with:
• Windows 10+, Microsoft Office 2013+
• Microsoft 365 administration
• Windows Server environments
• Ability to obtain Government of Canada Secret Clearance
  
  

Technical Must-Haves:

• Troubleshooting of Windows OS and Office Suite
• Basic Active Directory tasks (adds/moves/changes)
• Familiarity with firewalls (Meraki, Cisco ASA, SonicWALL, Sophos)
• OS imaging and deployment
• Network connectivity troubleshooting
• Installation and support of PCs, printers, switches, NAS
• Email client troubleshooting
• Remote monitoring, antivirus, and anti-malware tools
• Backup software installation and verification
• Microsoft 365 user setup and support
• SOP creation for internal and client use
  
  

Why Join NeoLore?

• We’re a technically driven, growth-focused company
• You’ll be part of a tight-knit, elite IT team
• We believe in continuous training and advancement
• Over 1,150+ Standard Operating Procedures to guide your growth
• Micro-bonuses, team events, and a culture that works hard & plays hard
• Pension, Medical benefits and competitive salary
• You’ll never be “just a number” here—your voice and growth matter
  
  

Inclusion & Diversity

NeoLore celebrates and supports a diverse, inclusive workplace. We welcome all applicants and are committed to providing accommodations throughout the application and interview process if needed. Let us know how we can support you.

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Company Description

NeoLore delivers proactive, reliable IT support designed to keep businesses running smoothly and securely. We combine cutting-edge monitoring tools with personalized service from highly skilled technicians to provide seamless technology integration and true peace of mind. By following industry-leading IT best practices, we implement cost-effective, efficient solutions tailored to each client’s needs—helping them stay focused on what they do best.

NeoLore delivers proactive, reliable IT support designed to keep businesses running smoothly and securely. We combine cutting-edge monitoring tools with personalized service from highly skilled technicians to provide seamless technology integration and true peace of mind. By following industry-leading IT best practices, we implement cost-effective, efficient solutions tailored to each client’s needs—helping them stay focused on what they do best.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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