Bilingual EAP Support Specialist (Remote)

TEKsystems; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading IT services provider is seeking a Bilingual Contact Position to support its Employee Assistance Program (EAP) in Toronto. In this fully remote role, you will handle inbound calls, guiding individuals through available resources with empathy. The ideal candidate has experience in call centers, especially in dealing with hardship situations, and is proficient in Microsoft Office. Offering a pay rate of $21.00 per hour, this contract-to-hire position values emotional steadiness in crisis management.

Qualifications

• 1+ year of experience in an inbound call center role, ideally dealing with hardship calls.
• Demonstrated strong empathy and active listening skills.
• Fluency in both French and English for caller communication.

Responsibilities

• Handle inbound calls for EAP services and provide clinical intake support.
• Guide callers through support options including counseling and mental health resources.
• Respond to crisis calls with calm and professionalism.

Skills

Bilingual in English and French

Empathy

Active listening

Crisis management

Call center experience

Tools

Microsoft Office Suite

Job description

A leading IT services provider is seeking a Bilingual Contact Position to support its Employee Assistance Program (EAP) in Toronto. In this fully remote role, you will handle inbound calls, guiding individuals through available resources with empathy. The ideal candidate has experience in call centers, especially in dealing with hardship situations, and is proficient in Microsoft Office. Offering a pay rate of $21.00 per hour, this contract-to-hire position values emotional steadiness in crisis management.