Bilingual Customer Support Associate

TEKsystems; Mississauga; Hybrid; CAD 51,000 - 55,000; Full time

Job summary

A leading business services provider is seeking a Bilingual Customer Support Associate for a hybrid position in Mississauga. The successful candidate will handle customer inquiries, maintain customer information, and support the sales team. Qualifications include strong communication skills and prior customer service experience. The role offers a competitive salary, extended benefits, and a supportive work environment.

Benefits

Health benefits

3 weeks of paid vacation

Paid shutdown period from Dec 25 – Jan 1

Qualifications

• 1+ year of previous customer service experience.
• Ability to handle incoming requests via email and telephone.
• Accurate maintenance of customer information.

Responsibilities

• Act as the first point of contact for all customers.
• Confirm customer order details and resolve queries.
• Support the Sales Team.

Skills

Professional verbal and written communication skills

Strong data entry skills

Customer service experience

Education

Bachelor’s Degree/College Diploma

Job description

Our client is looking for a Bilingual Customer Support Associate to join their team in Mississauga on a full-time permanent basis.

Overview

RESPONSIBILITIES:

Responsibilities

• Act as the first point of contact for all customers
• Handle incoming requests via multiple communication channels (i.e., emails, telephone) from customers and colleagues
• Confirm customer order details and resolve queries via email or telephone
• Order processing and quotation Processing
• Support the Sales Team
• Accurately maintain customer information
• Communicate with other departments to share relevant information
• Manage confidential data and information
• Project based activities to improve department
• Meet daily KPI results

Qualifications

• Professional verbal and written communication skills
• Strong data entry skills
• 1+ year of previous customer service experience
• Bachelor’s Degree/College Diploma

Other

• Will complete training in-office before taking on a a hybrid schedule – 3 days in office and 2 from home.
• Working Schedule: Monday – Friday 8am – 5pm
• Extended benefits, including health benefits, 3 weeks of paid vacation, paid shut down period from Dec 25 – Jan 1 and Group RRSP plans
• This is a great opportunity with a competitive salary and extended benefits. If interested – please apply and be prepared for an interview!

Pay and Benefits

The pay range for this position is $51000.00 - $55000.00/yr.

Workplace Type

This is a hybrid position in Mississauga,ON.

About TEKsystems and TEKsystems Global Services

Nous sommes un fournisseur de services aux entreprises et de technologies. Nous accélérons la transformation de nos clients. Notre compétence en stratégie, conception, exécution et opérations libère la valeur de l’entreprise par un éventail de solutions. Nous sommes une équipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amérique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacités full-stack et notre rythme. Nous sommes des penseurs stratégiques, des collaborateurs pratiques qui aident les clients à exploiter le changement et maîtriser le dynamisme de la technologie. Nous bâtissons le futur en livrant les résultats et en créant un impact positif dans nos communautés mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d’Allegis Group. Découvrez d’autres informations à TEKsystems.com.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.