Bilingual Customer Success Representative, 6m Contract

Financeit; Toronto; Hybrid; CAD 50,000 - 65,000; Full time

Job summary

A leading financing provider is hiring a Bilingual Customer Success Representative for a 6-month contract in Toronto. Responsibilities include resolving inquiries, managing loan payments, and enhancing customer experience. The ideal candidate will have client relationship management skills and be proficient in English and French. This hybrid role offers competitive pay and a collaborative workplace culture.

Benefits

Competitive pay and performance-based bonus

Flexible work arrangements

In-office massage and meditation sessions

Virtual events and team activities

Qualifications

• Proven track record in client relationship management.
• Excellent verbal and written communication skills in English and French.
• Strong multitasking abilities and capacity to meet deadlines.
• Customer-centric mindset with a positive attitude.

Responsibilities

• Provide top-notch customer service by resolving Partner and Borrower inquiries.
• Post, reconcile, and balance daily financial transactions.
• Identify opportunities to improve overall customer service experience.

Skills

Client relationship management

Verbal communication in English and French

Problem-solving

Multitasking

Customer-centric mindset

Proficiency in MS Office/Google Suite

Job description

Overview

Who we are: Financeit is a point-of-sale financing provider serving some of the largest home improvement and retail organizations in Canada.

Our platform helps businesses close more sales by offering customers affordable monthly payment options for their next big home improvement, vehicle or retail purchase.

Financeit is a company where collaboration, inclusivity, fairness, and respect aren’t just ideas that get talked about, but are part of who we are. If such a workplace intrigues you, we hope you’ll join us.

About the role

We are looking for an enthusiastic and self-motivated Bilingual Customer Success Representative to join the Financeit team on a 6-month contract. You will be the go-to person to help answer questions, troubleshoot problems and provide a great experience for our Partners and Borrowers. You’ll also oversee and coordinate loan payments.

Working hours

This is a full-time, contract role with scheduling flexibility required. Shifts are scheduled Monday to Friday between 9:00 AM and 9:00 PM, with 1–2 weekend shifts per month on average.

What you’ll do

• Provide top notch customer service by resolving Partner and Borrower inquiries via phone (inbound and outbound) and email.
• Respond to all inquiries promptly and maintain detailed notes and customer information.
• Post, reconcile, and balance daily financial transactions related to loan payments and reversals.
• Maintain strict service level agreements associated with payment processing and daily, weekly, and monthly reconciliations.
• Understand all the ins and outs of Financeit’s services and products.
• Identify opportunities to improve overall customer service experience.
• Be an internal champion and voice for our Partners/Borrowers.
• Work on other special projects to improve the customer experience.

Qualifications

• Proven track record in client relationship management.
• Excellent verbal and written communication skills in English and French (required).
• Previous experience in payment processing, including cheque and cash handling, considered an asset.
• Strong multitasking abilities and the capacity to meet deadlines.
• Customer-centric mindset with a positive attitude.
• Problem-solver who follows through to resolution.
• Proficiency in MS Office or Google Suite.
• Availability between 9:00 AM - 9:00 PM, Monday to Friday, with an average of 1-2 weekend shifts.
• This hybrid role requires 2-3 days per week in our downtown Toronto office at The Well.

Benefits and culture

• Winner of Canada’s Most Admired Corporate Cultures, twice. We offer more than just the basics, take advantage of:
• An award-winning culture with a collaborative & inclusive team.
• Competitive pay and performance-based bonus
• Committed to flexible work arrangements, offering hybrid workplace options.
• In office massage, meditation & workout sessions.
• Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives.

Next Steps

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.

Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.