Bilingual Customer Success Rep (French/English)

RahrBSG; Saint-Laurent-de-l'Île-d'Orléans; On-site; CAD 60,000 - 80,000; Full time

Job summary

A family-owned beverage industry leader in Canada is seeking a Bilingual Customer Service Representative to provide exceptional service to French-speaking clients. This role involves building customer relationships, processing orders, and addressing inquiries. Ideal candidates have strong communication skills, advanced proficiency in Microsoft Office, and must be fluent in both French and English. This position offers competitive pay and the opportunity to grow within a supportive team environment.

Benefits

Competitive hourly pay between $21-$25 CAD

Extended benefits including medical, dental and vision

Generous RRSP with company contribution

Paid time off

Positive team environment

Qualifications

• Fluent in both English and French (spoken and written).
• Strong computer knowledge and advanced Excel skills.
• Experience in the beer industry is preferred.

Responsibilities

• Build and maintain strong relationships with customer accounts.
• Handle customer service inquiries and resolve issues efficiently.
• Process and manage complex customer orders accurately.

Skills

Customer Service Expertise

Communication skills

Problem-Solving

Attention to Detail

Time Management

Adaptability

Education

Two-year certificate from college or technical school

Tools

Microsoft Office

Salesforce

Microsoft Dynamics

Job description

A family-owned beverage industry leader in Canada is seeking a Bilingual Customer Service Representative to provide exceptional service to French-speaking clients. This role involves building customer relationships, processing orders, and addressing inquiries. Ideal candidates have strong communication skills, advanced proficiency in Microsoft Office, and must be fluent in both French and English. This position offers competitive pay and the opportunity to grow within a supportive team environment.