Bilingual Customer Service Representative

International Financial Group; Ottawa; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading Canadian financial institution seeks a Bilingual Customer Service Representative for a hybrid position in Ottawa. The ideal candidate will have over 2 years of experience in the financial sector and proficient customer service skills. The role involves addressing client inquiries and offering support in a contact center environment. Strong knowledge of securities settlement is essential. You may need to demonstrate teamwork and positive engagement. This position is initially for 7 months, with the possibility of extension.

Qualifications

• 2+ years of experience working in the Financial Industry.
• Strong knowledge of securities settlement.
• 2+ years of customer service experience in a contact center environment.

Responsibilities

• Address client inquiries via phone and email efficiently.
• Apply problem-solving skills to meet customer needs.
• Support center operations by following goals and policies.
• Identify sales opportunities and foster teamwork.

Skills

Customer service

Problem-solving skills

Teamwork

Job description

Our client, a Top 5 Bank in Canada, is looking to hire a Bilingual Customer Service Representative for an initial 7‑month contract with the possibility of extension or conversion. This role is hybrid, requiring 2 days per week in the Ottawa office. Location: Ottawa, Ontario.

Responsibilities

• Addressing client phone and email inquiries promptly and efficiently.
• Applying problem‑solving skills and discretion to meet customer needs.
• Supporting center operations by following goals, policies, and procedures.
• Identifying sales opportunities and fostering teamwork through positive engagement.

Must‑Have Qualifications

• 2+ years of experience working in the Financial Industry.
• Strong knowledge of securities settlement.
• 2+ years of customer service experience in a contact center environment.

Nice‑to‑Have Qualifications

• Completion of a CSC course.
• Cantonese, Mandarin, or French speaking.
• Prior contact center experience in the Financial Industry.