Bilingual Customer Service Representative

Randstad Canada; London; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading Canadian company is seeking a Bilingual Customer Service Representative in London, ON, to assist in donation processing and donor inquiries. This role requires bilingual fluency in English and French along with a minimum of two years’ experience in a contact center. Join a supportive team and contribute to impactful community work within the nonprofit sector.

Benefits

Opportunity for permanency

Collaborative team environment

Meaningful community-focused work

Qualifications

• Minimum 2 years of experience in a call center or contact center necessary.
• Bilingual fluency in English and French required.
• Experience in donation processing or nonprofit sector is a plus.

Responsibilities

• Answer inbound donor inquiries via phone and email in both English and French.
• Process donations and update donor records.
• Participate in occasional calling campaigns for outreach.

Skills

Customer service excellence

Bilingualism (English & French)

Multitasking

Attention to detail

Tools

CRM systems

Raiser’s Edge

Job description

Our client is a Canadian company specializing in consulting and support services for charitable and nonprofit organizations. They offer expertise in CRM/database implementation, donation processing, reporting, training, and fundraising process optimization.

The team operates virtually across Canada and in more than 26 U.S. states. The donation processing centre is located in London, Ontario, with public transportation access and parking available.

Location: On-site – Donation Processing Centre, London, ON
Type: Contract-to-hire, potential for long-term employment
Hours: Monday to Friday, 8:30 a.m. – 4:30 p.m. (25–35 hours per week based on business needs)
Start Date: As soon as possible
Bilingualism Required: Yes – English & French (spoken and written)

Advantages
- Make a Difference: Support nonprofit organizations and contribute to meaningful, community-focused work that truly has an impact.
- Bilingual Environment: Put your English and French skills to good use every day in a dynamic setting.
- Team Connection: Enjoy working on-site with a friendly, collaborative team that’s always ready to support each other.
- Opportunity for Permanency: This contract role has strong potential to become a full-time, permanent position based on performance and business needs.
- Grow Your Career: Build valuable experience in CRM systems, donation processing, customer service, and client relations within the nonprofit sector.

Responsibilities
- Answer inbound donor inquiries via phone and email (approx. 20 calls/day and 10 emails/day) in both English and French
- Update donor records and process donations and tax receipts
- Mail handling: sorting, updating CRM, and processing correspondence
- Occasional outbound calls for donation follow-up (e.g. expired credit cards)
- Support donation processing tasks as needed
- Participate in occasional calling campaigns (e.g. year-end outreach)
- Fulfill ad-hoc administrative tasks related to donation processing

Qualifications
- Minimum 2 years of experience in a call center or contact center (mandatory)
- Bilingual fluency in English and French (spoken and written)
- Proven customer service excellence with strong multitasking and attention to detail
- Comfortable working onsite in London, ON
- CRM experience preferred, especially with platforms like Raiser’s Edge (strong asset)
- Previous experience in donation processing or the nonprofit sector is a definite plus

Summary
Please email your resume to Gitika at [e-mail] with the subject line "Bilingual Customer Service Representative - London"
We appreciate all applications, however, only those who meet the requirements for this role will be contacted.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.