Bilingual Customer Service Representative

TC Transcontinental; Aurora; Hybrid; CAD 40,000 - 60,000; Full time

Job summary

A leading packaging company in York Region, Canada, is looking for a Bilingual Customer Service Representative. This role involves responding to inquiries, providing customer service, and ensuring smooth order processing. Ideal candidates will possess a post-secondary education, be fluent in both English and French, and have at least 2 years of customer service experience in a fast-paced environment. The position offers a hybrid work mode and a comprehensive benefits package.

Benefits

Competitive compensation

Customizable group benefits

Paid time off

Employee perks and discounts

Career development opportunities

Dynamic and inclusive work environment

Qualifications

• Minimum 2 years of relevant customer service experience, particularly in a supply chain context.
• Ability to communicate effectively and professionally with customers and colleagues.
• Demonstrated initiative and judgment in task prioritization.

Responsibilities

• Provide first-level customer service and resolve issues efficiently.
• Oversee the entire sales order cycle for seamless execution.
• Log interactions accurately and escalate issues as needed.
• Maintain knowledge of Call Centre KPI’s and ensure adherence.

Skills

Fluent in English and French

Proficient in Microsoft Office

Customer service skills

Attention to detail

Education

Post-secondary education completed

Tools

CRM platform

Inventory management system

Online web portal

Job description

Overview

Create value at TC Transcontinental.

At TC Transcontinental, we've got it made, and that's because of the expertise of our team.

We are currently looking for a Bilingual Customer Service Representative to join our team. In this role, you will respond to phone and email inquiries regarding store level marketing and customer programs, marketing related issues, and other customer service-related activities. Hybrid work mode.

We have been driving innovation since 1976.

With approximately 7400 employees, TCTranscontinental is a North American leader in flexible packaging, a Canadian retail marketingservices provider, Canada’s largest printer, and the Canadian leader in French-language educational publishing. Respect, teamwork, performance and innovation are the strong values held by the Corporation and its employees. TC Transcontinental's commitment to its stakeholders is to pursue its business activities in a responsible manner. We take care of our team, support each other and cultivate a sense of belonging for all.

Responsibilities

When your actions lead to success:

• Provide first-level customer service for stores and central office and resolve issues in a prompt and efficient manner to achieve a high level of customer satisfaction.
• Oversee and support the entire sales order cycle—from input to delivery—to ensure seamless execution of orders.
• Log calls and emails into the appropriate tracking systems and elevate issues to the appropriate person or department as necessary.
• Maintain a high level of knowledge and adherence to the Call Centre Key Performance Indicators (KPI’s).
• Identify recurring issues to determine and document possible solutions, assist with their prompt resolution, and liaise with internal departments to ensure issues are resolved and service level agreements are maintained.

Qualifications

When your expertise drives us:

• Post‑secondary education completed
• Minimum 2 years of relevant customer service experience, in a fast‑paced environment – supply chain position would be an important asset
• Proficient computing skills using Microsoft Office
• Proficient in CRM platform, inventory management system, and online web portal
• Must be fluent in English and French with the ability to communicate effectively and professionally with customers and employees, both orally and writing
• Professional manners, tact, diplomacy, discretion, excellent attention to detail and a high level of accuracy
• Adaptable to set and prioritize work with varying exceptions
• Demonstrated level of initiative and judgment to organize and prioritize tasks, workload and projects

When benefits really help you live better:

We offer a comprehensive and flexible benefits package designed to support your well-being and help you thrive—at work and at home. Our offerings include:

• Competitive compensation with performance‑based incentives and retirement savings plans with company match
• Customizable group benefits including health, dental, life, disability, and travel insurance
• Paid time off
• Employee perks such as discounts on insurance, wireless plans, travel, and more
• Career development opportunities
• A dynamic, inclusive work environment where your voice matters and your growth is supported

EEO

TC Transcontinental is an equal opportunity employer committed to fostering a diverse, inclusive, and accessible workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other characteristic protected by applicable laws in the jurisdictions where we operate.

We are also committed to providing an inclusive and barrier‑free recruitment and work environment—promoting dignity, independence, integration, and equal opportunity for all, including persons with disabilities. Accommodations, including alternative formats, will be made available for all parts of the recruitment and selection process. For more information or to request an accommodation please contact [e-mail].

Send us your application. something with TC Transcontinental.