Bilingual Customer Service Pro – English/French, Growth & Benefits

Saand Inc; Ottawa; On-site; CAD 45,000 - 58,000; Full time

Job summary

A leading glass fabrication company in Ottawa seeks a Bilingual Customer Service Representative to act as the primary contact for clients. The role requires strong communication skills in both English and French, along with a minimum of 3 years of customer service experience, preferably in a manufacturing setting. The ideal candidate will thrive in a team-centric environment and be focused on customer satisfaction. A comprehensive benefits package is offered after the probation period.

Benefits

Benefits package after probation

Room for growth and advancement

Team-centric culture

Annual additional $250 towards benefits

Qualifications

• Minimum 3 years of customer service experience in a manufacturing environment.
• Fluency in English and French, written and oral, mandatory.
• Ability to read and understand technical drawings and diagrams is an asset.

Responsibilities

• Coordinate internal resources to respond to customer needs.
• Analyze incoming orders for completeness and accuracy.
• Assist outside sales representatives with customer satisfaction.

Skills

Customer service orientation

Fluency in English and French

Time management

Analytical skills

Problem-solving skills

Attention to detail

Education

Minimum 3 years of customer service experience

Working knowledge of MS Office

Tools

A+W ERP system

MS Office

Job description

A leading glass fabrication company in Ottawa seeks a Bilingual Customer Service Representative to act as the primary contact for clients. The role requires strong communication skills in both English and French, along with a minimum of 3 years of customer service experience, preferably in a manufacturing setting. The ideal candidate will thrive in a team-centric environment and be focused on customer satisfaction. A comprehensive benefits package is offered after the probation period.