Bilingual Customer Service & Logistics Coordinator

Graymont; Brossard; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading provider of calcium-based solutions is seeking a Customer Service Representative in Brossard, QC. This role focuses on ensuring exceptional customer experiences through effective coordination and communication within various teams. The ideal candidate is bilingual in English and French, with 3-5 years of experience in customer service or logistics. Responsibilities include supporting customer relationships, processing orders, and resolving issues. The position offers a full-time, temporary contract with occasional travel requirements.

Qualifications

• 3-5 years in Customer Service, Sales Support, Logistics Coordination, or similar roles preferred.
• Ability to travel 5-10% within North America.

Responsibilities

• Act as primary contact for customers to ensure strong relationships.
• Coordinate communication between customers and internal teams.
• Handle inquiries and complaints promptly.
• Gather customer feedback to improve service quality.

Skills

Bilingual communication (English & French)

Customer relationship skills

Problem solving

Effective time management

Teamwork

Education

Associate degree or diploma in Business, Logistics, or related field

Tools

Salesforce

ERP systems (JD Edwards, SAP)

Business intelligence tools (Cognos)

Job description

A leading provider of calcium-based solutions is seeking a Customer Service Representative in Brossard, QC. This role focuses on ensuring exceptional customer experiences through effective coordination and communication within various teams. The ideal candidate is bilingual in English and French, with 3-5 years of experience in customer service or logistics. Responsibilities include supporting customer relationships, processing orders, and resolving issues. The position offers a full-time, temporary contract with occasional travel requirements.