Bilingual Customer Service Coordinator (Remote) / Coordonnateur(trice) du service à la clientèl[...]

Canadian Linen; Remote; CAD 50,000 - 70,000; Full time

Job summary

A leading uniform service provider in Burnaby is seeking an experienced office professional to enhance customer retention and manage program initiatives. The role requires strong communication and analytical skills, alongside a preference for candidates with a college degree. Responsibilities include revenue management, collaboration with teams, and generating reports. Competitive pay, great benefits, and retirement plans are offered in a supportive environment.

Benefits

Competitive pay rate

Great benefits and employee assistance program

Retirement savings plan with employer match

Ongoing training and mentoring

Qualifications

• Minimum 3 years of office experience.
• Ability to facilitate and lead projects.
• Strong presentation and communication skills.

Responsibilities

• Increase customer retention through process knowledge.
• Manage revenue backlog based on assignment.
• Utilize reporting systems to analyze results.

Skills

Analytical problem‑solving

Strong presentation skills

Excellent communication

Customer service

Education

College degree preferred

Tools

Microsoft Office

Windows and Outlook

Job description

Employer Industry: Uniform and Linen Services

Why consider this job opportunity:

• Competitive pay rate
• Great benefits and employee assistance program
• Retirement savings plan with employer match
• Ongoing training and mentoring
• Supportive and collaborative work environment
• Job stability with over 100 years of employment history in Canada

What to Expect (Job Responsibilities):

• Increase customer retention through process knowledge and program management implementation
• Manage revenue backlog based on assignment
• Utilize in-house reporting systems to generate data, analyze results, and present findings to customers or internal business partners
• Create tutorials and facilitate customer meetings via webinars
• Collaborate daily with internal and external cross‑functional teams to meet initiatives and customer needs on schedule

What is Required (Qualifications):

• College degree preferred and/or minimum 3 years of office experience
• Ability to facilitate and lead projects
• Strong presentation skills
• Analytical problem‑solving abilities
• Excellent communication and customer service skills

How to Stand Out (Preferred Qualifications):

• Experience working in a fast‑paced and changing environment
• Knowledge of Microsoft Office and computer systems, including Windows and Outlook

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.