Bilingual Customer Service Agent (Remote)

Stryker Group; Remote; CAD 54,000 - 73,000; Full time

Job summary

A leading medical supply company in Canada is seeking a Bilingual Customer Service Agent. In this role, you will process orders, maintain customer files, respond to inquiries, and collaborate with cross-functional teams. The ideal candidate has a post-secondary education, bilingual skills in French and English, and two years of customer service experience. A competitive salary ranges from $54,100 to $72,100, plus bonus and benefits.

Benefits

Bonus eligible

Benefits

Qualifications

• Two years’ experience working in a call center/customer service environment.
• Bilingualism (Fluent in both French and English, to include writing and speaking).

Responsibilities

• Respond professionally to customer inquiries via phone and CRM regarding orders, pricing, returns, and general support.
• Research and resolve order and invoice discrepancies using critical thinking and problem-solving skills.
• Accurately process various order types via phone, email, and EDI, and confirm receipt with customers.
• Proactively manage open sales orders to ensure timely shipments.
• Collaborate cross-functionally with teams to provide seamless support.

Skills

Customer inquiry response

Order and invoice discrepancy resolution

Bilingual communication (French and English)

CRM usage

Problem-solving

Education

Post-Secondary Education

Tools

CRM systems

ERP systems

Job description

Schedule

Monday – Friday, 9:30 AM – 6:00 PM EST

Summary

The Bilingual Customer Service Agent processes orders for materials or merchandise from sales staff or direct customer contact. In this role, you will maintain customer files with sales contracts and other information. The Bilingual Customer Service Agent gives price quotations, completes order sheets, and checks the price and quantity of each item listed. In this role, you will distribute order sheets to respective departments, and you may coordinate with departments regarding order status, shipping dates, prices, product availability and back orders

What You Will Do

• Respond professionally to customer inquiries via phone and CRM regarding orders, pricing, returns, and general support.
• Research and resolve order and invoice discrepancies using critical thinking and problem-solving skills.
• Accurately process various order types (direct sale, consignment) via phone, email, and EDI, and confirm receipt with customers.
• Proactively manage open sales orders to ensure timely shipments and clear communication.
• Collaborate cross-functionally with teams like Sales, Finance, Distribution, and Technical Service to provide seamless support.
• Maintain accurate records in CRM and ERP systems, and document customer interactions and feedback to support service improvements.
• Monitor Customer Service KPIs and participate in continuous improvement initiatives and system integrations.
• Support administrative tasks, including reporting, reception backup, and ad hoc projects as assigned.

What You Need

Required

• Post-Secondary Education
• Two years’ experience working in a call center/customer service environment
• Bilingualism (Fluent in both French and English, to include writing and speaking)

Preferred

• Experience in the medical field

Salary

$54,100 – $72,100 salary plus bonus eligible + benefits. Individual pay is based on skills, experience, and other relevant factors.

Posted

January 5, 2026

Pay rate will not be below any applicable local minimum wage rates.