Bilingual Customer Care & Travel Medical Claims Specialist

Global Excel Management Inc.; Sherbrooke; On-site; CAD 46,000 - 55,000; Full time

Job summary

A customer service-focused company in Sherbrooke is seeking a Bilingual Customer Service Representative. In this role, you will assist individuals with travel-related emergencies and provide excellent service in a multilingual environment. Applicants should possess strong communication skills and be bilingual in English and French. The position offers a supportive work environment with various employee benefits, including vacation and wellness programs.

Benefits

Three weeks of vacation

Health, dental and life insurance

Flexible work environment

On-site gym and wellness programs

Continued education financial assistance

Qualifications

• Experience in customer service, telecommunications or claims assistance.
• Another language will be considered an asset.

Responsibilities

• Act as a resource for patients and families regarding policy benefits.
• Open initial claims and refer to suitable healthcare providers.
• Pre-approve medical tests and provide pertinent information.
• Record interactions in the claims system.

Skills

Bilingual (English and French)

Customer service orientation

Good communication skills

Ability to work in a fast-paced environment

Good computer skills

Education

College diploma or equivalent

Tools

Microsoft Office

Job description

A customer service-focused company in Sherbrooke is seeking a Bilingual Customer Service Representative. In this role, you will assist individuals with travel-related emergencies and provide excellent service in a multilingual environment. Applicants should possess strong communication skills and be bilingual in English and French. The position offers a supportive work environment with various employee benefits, including vacation and wellness programs.