Bilingual Communications Manager

Kelly Services; Toronto; Hybrid; CAD 85,000 - 95,000; Full time

Job summary

A respected organization in Toronto is seeking a Bilingual Communications Manager to lead their communications strategy. The role involves developing comprehensive strategies, managing communication channels, and ensuring compliance with AODA standards. The ideal candidate is fluent in English and French, has over 5 years of experience in communications, and possesses exceptional writing skills. A hybrid work model is offered along with a competitive salary of $85,000–$95,000.

Benefits

Hybrid work model

Competitive salary

Comprehensive benefits package

Qualifications

• 5+ years of progressive experience in communications or public relations.
• Demonstrated experience with website design and content management systems.
• Experience in a health-regulated environment is preferred.

Responsibilities

• Develop and oversee communications strategies for operations and compliance.
• Serve as a liaison with regulatory bodies and manage communication channels.
• Use analytics to evaluate communications effectiveness and adjust strategies.

Skills

Fluency in English and French

Advanced proficiency in Microsoft Office

Exceptional writing and editing skills

Strong verbal communication skills

Excellent organizational skills

Education

Post-secondary degree or diploma in Communications or related field

Tools

Microsoft Office Suite

Adobe Acrobat

Job description

Bilingual Communications Manager

Toronto, ON | Hybrid - Permanent | Full-Time

Kelly’s customer, a respected organization based in downtown Toronto, is seeking a Bilingual Communications Manager (English/French) to lead and evolve its internal and external communications strategy. This is a high-impact role for a strategic, hands‑on communications professional who thrives in a regulated environment and is passionate about clear, inclusive, and accessible communication.

In this role, you will shape how the organization communicates with internal teams, external partners, regulators, and the public, all the while ensuring alignment with the organization’s mission, vision, and strategic priorities.

RESPONSIBILITIES

• Develop, implement, and oversee comprehensive internal and external communications strategies that support daily operations, regulatory compliance, and long‑term strategic goals
• Act as a key liaison with regulatory bodies, government agencies, and internal and external system partners
• Oversee and manage all communication channels, including the corporate website, public register, and digital platforms
• Plan, organize, and deliver high‑quality live and virtual events such as Town Halls, stakeholder meetings, and professional development sessions
• Ensure a consistent, professional brand across all organizational materials, presentations, and communications for senior leadership, committees, and external audiences
• Ensure full compliance with AODA standards across all internal and external communications
• Create, review, and approve communications to ensure alignment with Diversity, Equity, and Inclusion (DEI) principles
• Serve as a media contact and represent the organization in external partner initiatives, as required
• Monitor the external environment for emerging issues, trends, and risks, including crisis and regulatory considerations, and proactively adjust communication strategies
• Use analytics and monitoring tools to evaluate communications effectiveness and provide data‑driven recommendations and reports
• Coordinate and manage professional translation services (English and French) across all communication methods
• Manage departmental budgets, records, procurement, and expense approvals in alignment with organizational policies
• Perform other related duties as required

REQUIREMENTS

• Fluency in English and French (verbal and written) – required
• Post‑secondary degree or diploma in Communications, Journalism, Public Relations, English, Political Science, Public Health, Health Communications, or a related field
• 5+ years of progressive experience in communications, public relations, or a related role
• Advanced proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) and Adobe Acrobat
• Demonstrated experience with website design, content management systems, and user interface considerations
• Exceptional writing and editing skills with the ability to craft clear, professional, audience‑focused communications
• Strong verbal communication skills and confidence engaging with diverse stakeholders, including senior leaders, committees, regulators, and the public
• Excellent organizational, analytical, problem‑solving, and presentation skills
• Proven ability to manage confidential and sensitive information with professionalism and discretion
• Highly detail‑oriented with the ability to manage competing priorities in a fast‑paced, evolving environment
• Media training is considered an asset
• Direct experience working in a health‑regulated environment is strongly preferred

PERKS

• Hybrid work model with flexibility to work from the downtown Toronto office
• Competitive salary ranging from $85,000–$95,000, depending on experience
• Comprehensive benefits package following a 3‑month probationary period
• A meaningful opportunity to grow personally and professionally while making a real impact in a purpose‑driven organization

If you are a bilingual communications leader who excels at strategy, execution, and stakeholder engagement, and are ready to take the next step in your career, please apply.

EEO / NON‑BIAS STATEMENT

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodation for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.