Bilingual Client Support & Escalations Lead

Bell Canada; Montreal; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading telecommunications company is seeking a Client Representative for Help Desk and Escalation in Montreal. The role involves guiding CAM teams, handling complex collection situations, and performing quality audits. Candidates must be bilingual in English and French and possess excellent problem-solving skills. The position offers a competitive salary, benefits, and opportunities for personal growth in a supportive environment.

Benefits

Comprehensive compensation package

Medical and dental benefits

35% discount on services

Qualifications

• Proficiency in Bell collections platforms (SAP, NM1, NIBS, etc.).
• Knowledge of English and French required.
• Experience in a collections environment.

Responsibilities

• Guide CAM teams with their day-to-day duties.
• Handle complex collection situations.
• Perform back-up and emergency collection duties.

Skills

Collections experience

Bilingual (English and French)

Excellent problem solving skills

Organization and time management skills

Leadership

Flexibility

Tools

SAP

NM1

Bcris

Job description

A leading telecommunications company is seeking a Client Representative for Help Desk and Escalation in Montreal. The role involves guiding CAM teams, handling complex collection situations, and performing quality audits. Candidates must be bilingual in English and French and possess excellent problem-solving skills. The position offers a competitive salary, benefits, and opportunities for personal growth in a supportive environment.