Bilingual Case Management Coordinator

Medavie; New Brunswick; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading health solutions partner in Canada is seeking a Bilingual Case Management Coordinator to manage disability claims. Responsibilities include setting up applications, responding to client inquiries, and performing administrative duties. Candidates should have strong attention to detail, preferred experience in health care, and be bilingual in English and French. This full-time position requires availability Monday to Friday with specific shift times.

Qualifications

• Minimum six months experience in an administrative role, preferably in health care.
• Knowledge of medical terminology is an asset.
• Comfortable on the phone and able to handle client inquiries.

Responsibilities

• Set up new applications and follow up for missing information.
• Ensure all administrative duties are performed correctly.
• Respond to client inquiries via email and telephone.

Skills

Attention to detail

Bilingualism (English and French)

Excellent computer skills

Education

Post-secondary education in a related field

Tools

Microsoft Office Suite

Job description

This position has been closed and is no longer accepting applicants.

In-person

Full-time

Experienced

Position Type: Permanent

Medavie Health Services is a national leader in primary health care solutions and the largest contracted provider of emergency management services in Canada. Together with Medavie Blue Cross, we are part of Medavie, a health solutions partner committed to improving the wellbeing of Canadians.

With a growing network of 5,400 health care professionals in six provinces, Medavie Health Services has a long history of operating ground and air ambulance services, medical communications, Mobile Integrated Health/Community Paramedicine programs, 911 Public Safety, 811 Telehealth, home health care, as well as clinical training.

We are proud to invest in communities to help address some of Canada's most pressing physical and mental health care challenges.

As an employee of Medavie Health Services, we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe and respectful workplace.

The insurance business isn't just about claims - it's about relationships too. No one wants to be in a situation where they are sick or injured and require time off work, but sometimes the unexpected happens. It's in those moments that our members put their trust in us to provide the guidance they need to navigate their benefit options. They aren't just looking for someone to process their claim; they are looking for someone they can count on to get them back to the quality of life they deserve.

As the Bilingual Case Management Coordinator you will be part of the team responsible for the set up and maintenance of disability claims. Specifically, you will be gathering information used to assess applications for disability benefits as well as the ongoing maintenance of disability files. This position requires communication with all stakeholders, high attention to detail, and the ability to multi-task.

We are seeking candidates who can work a 7.5 hour shift, Monday through Friday, from 9:30 am–6:00 pm AST, with an additional requirement to work 1 week of 1:00 pm–9:00 pm AST every 15 weeks.

Key Responsibilities:

• Set up new applications accurately and follow up to obtain missing information within specified timeframes;
• Ensure all administrative duties are correctly performed (e.g., invoice payment, follow-ups for information requested);
• Complete each step of documented processes for new claims, claim closures and CPP/QPP applications;
• Respond to client inquiries related to life and disability claims by email and telephone (telephone inquiries are handled through a phone queue);
• System setup and input of data in claims management and payment systems;
• Accurately manage financial responsibilities related to administering income replacement benefits (e.g., benefit calculations, offsets, and payments);
• Prepare letters, templates, formatting, and proofreading for errors.

Qualifications:

• Education: Post-secondary education in a related field or equivalent work experience.
• Work Experience: Minimum six months experience in an administrative role, preferably in a health care or health service setting. Customer service experience is also preferred.
• Knowledge of medical terminology and/or experience as a medical secretary would be considered an asset.
• High attention to detail.
• Comfortable being on the phone.
• Ability to complete financial calculations using tools provided.
• Computer Skills: Excellent computer skills with superior knowledge of Microsoft Office suite of products.
• Language Skills: Bilingualism (English and French) is mandatory for this position.
• Security Clearance Requirement: In conjunction with our contract with the Federal Government, you will be required to have Reliability Status Clearance (Enhanced Level B) prior to your start date. This includes fingerprinting, Criminal Record Check, Credit Check, and you must have resided in Canada for at least 5 years and hold Permanent Resident or Citizenship Status.

We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.

Medavie Health Services is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.