Bilingual Banking Support Analyst - Hybrid (12-Month)

IFG International Financial Group Ltd; Toronto; Hybrid; CAD 54,000 - 65,000; Full time

Job summary

A leading company in Canada seeks a Bilingual Customer Service Professional for a 12-month contract with potential extension. This hybrid role allows flexibility in work location, requiring only four onsite visits a month. Ideal candidates will be fluent in both English and French with solid customer service skills, providing a critical connection between clients and the banking services they need.

Qualifications

• 1-2 years of customer service experience required.
• Fluent in English and French.
• Experience with TSYS and proficiency in Excel preferred.

Responsibilities

• Responding to inquiries from Commercial Card Coordinators.
• Troubleshooting and investigating payment reconciliation issues.
• Tracking interactions with clients and reporting issues to vendors.

Skills

Bilingual in English/French

Customer Service

Problem-Solving

Communication

Education

College/University degree preferred

Tools

TSYS

Excel

Job description

A leading company in Canada seeks a Bilingual Customer Service Professional for a 12-month contract with potential extension. This hybrid role allows flexibility in work location, requiring only four onsite visits a month. Ideal candidates will be fluent in both English and French with solid customer service skills, providing a critical connection between clients and the banking services they need.