Bilingual Bank Customer Care Specialist – Ontario

Canadian Tire; Hamilton; On-site; CAD 30,000 - 45,000; Full time

Job summary

A leading Canadian retail brand is seeking a bilingual Customer Relationship Contact Centre Representative. In this role, you'll respond to inquiries and provide exceptional customer service to credit card members. The ideal candidate will be fluent in French and English, with strong communication skills and a minimum of one year in customer service. This full-time position requires availability for varying shifts, mainly evenings and weekends.

Qualifications

• Must have minimum one year of customer service experience in retail, fast food, hotel, or hospitality.
• Demonstrated passion for driving an exceptional customer experience.
• Aptitude to learn and support with basic browser-based functions.

Responsibilities

• Protect the integrity and security of customer account information.
• Shape a positive customer perception.
• Take responsibility for continuous learning and development.

Skills

Fluent in French

Fluent in English

Excellent verbal and written communication skills

Superior problem solving abilities

Active listening skills

Computer knowledge and experience

Minimum one year of customer service experience

Job description

A leading Canadian retail brand is seeking a bilingual Customer Relationship Contact Centre Representative. In this role, you'll respond to inquiries and provide exceptional customer service to credit card members. The ideal candidate will be fluent in French and English, with strong communication skills and a minimum of one year in customer service. This full-time position requires availability for varying shifts, mainly evenings and weekends.