Bilingual Analyst, Procurement Support, PSE (Procurement Solutions & Enablement)

RBC; Toronto; Hybrid; CAD 50,000 - 65,000; Full time

Job summary

A leading financial institution in Toronto is seeking a Procurement Support Bilingual Analyst. This role involves providing application support for procurement-related inquiries, responding to end-user questions, and maintaining procurement systems knowledge. The ideal candidate must be bilingual in English and French with customer service experience, and the position offers a hybrid work arrangement with competitive compensation and benefits.

Benefits

Comprehensive Total Rewards Program

Competitive compensation

Flexible work/life balance options

Qualifications

• Must be bilingual in English and French.
• Experience in a call center or help desk environment is required.
• Basic computer skills are necessary.

Responsibilities

• Provide application support for RBC Global Procurement inquiries.
• Respond to high volumes of emails and online inquiries.
• Maintain knowledge of end-to-end payment processes.

Skills

Bilingual: English & French

Customer service experience

Computer skills

Education

GED

College Preferred

Tools

SAP

Concur

Coupa

Job description

Overview

As a Procurement Support Bilingual Analyst, you will provide levels 1, 2 and 3 application support ensuring resolution to all RBC Global Procurement related inquiries are addressed with quality and efficiency, as per Service Level Agreement (SLA). If a resolution cannot be addressed immediately or within our SLA, inquiries will be escalated as applicable to the appropriate product team.

Important: Please note that the location for this position is Toronto, and it requires a hybrid working arrangement of 4 days/week in the office.

What will you do

• Be part of our help desk team, receiving high volume of emails and online inquiries from internal RBC Enterprise end-users
• Provide qualitative and prompt solutions for all Enterprise Procurement inquiries via email and all online communication methods used, ensuring all service standards are met within our SLA to fulfill the satisfaction of our end-users
• Maintain a complete understanding of end-to-end payment processes using RBC Global Procurement applications according to internal Global Enterprise Procurement policies and procedures
• Understand functionality of all Global Procurement applications such as SAP (eProcurement, HR, Accounts Payable), Concur (Expense Management and Travel), Coupa (Requisition, Purchase Order and eInvoicing), US Bank Visa, CNB Visa, Elavon, AMEX@Work
• Participate in updating the team’s Private PSE - PS & Ops Connect Site
• Participate in updating the RBC Global Procurement Support (myProcurement Hub and myT&E hub) Connect Site

What do you need to succeed?

Must-have

• Bilingual: English & French is required
• Call Centre, Customer service and/or Help Desk experience
• Computer skills
• GED

Nice-to-have

• College Preferred

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Flexible work/life balance options

Job Details

• Address: BAY WELLINGTON TOWER, 181 BAY ST:TORONTO
• City: Toronto
• Country: Canada
• Work hours/week: 37.5
• Employment Type: Full time
• Platform: CHIEF LEGAL & ADMIN OFFICE GRP
• Job Type: Regular
• Pay Type: Salaried
• Posted Date: 2025-09-25
• Application Deadline: 2025-10-13

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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