Bilingual Accounts Receivable Specialist — Hybrid (Remote/On-site)

Intact Financial Corporation; Montreal; Hybrid; CAD 40,000 - 50,000; Full time

Job summary

A leading financial services firm is seeking bilingual Customer Accounts Representatives in Montreal to provide exceptional service in a fast-paced call center. Responsibilities include responding to clients regarding billing, ensuring high-quality work, and meeting performance metrics. Candidates should have a high school diploma and one year of customer service experience. This hybrid role offers opportunities for growth and an inclusive workplace.

Qualifications

• Mandatory bilingualism to serve both English and French clients.
• At least one year of customer service experience, preferably in a call center.
• Strong customer service skills to maintain positive business relationships.

Responsibilities

• Understand and respond to client and broker needs regarding billing.
• Meet call center performance metrics and processing times.
• Perform various billing tasks, such as modifying payment schedules.

Skills

Bilingualism (French and English)

Customer service skills

Verbal and written communication skills

Attention to detail

Education

High school diploma or Canadian equivalent

Job description

A leading financial services firm is seeking bilingual Customer Accounts Representatives in Montreal to provide exceptional service in a fast-paced call center. Responsibilities include responding to clients regarding billing, ensuring high-quality work, and meeting performance metrics. Candidates should have a high school diploma and one year of customer service experience. This hybrid role offers opportunities for growth and an inclusive workplace.