BI Analyst

Hard Rock Digital; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading online gaming company in Toronto is seeking a BI Analyst to drive operational performance and deliver insights in sports betting. The ideal candidate will have strong SQL and Tableau skills, a background in customer operations, and a passion for data analysis. This role offers competitive pay, flexible work hours, and a startup culture within a secure global brand, emphasizing diversity and inclusion.

Benefits

Competitive pay and benefits

Flexible vacation allowance

Flexible work from home or office hours

Qualifications

• 2+ years of experience in a BI Analyst role or equivalent in the iGaming space.
• Experience working with Customer Operations or Finance teams.
• Ability to present data and insights to a broad audience.

Responsibilities

• Monitor and critique performance of Operations for competitive betting.
• Provide actionable insights to improve operational performance.
• Build visualizations and investigate trends with stakeholders.

Skills

SQL

Tableau

Data reporting

Statistical knowledge

Education

Bachelor's Degree in a quantitative area

Tools

Salesforce

Job description

What are we building?

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us?

What’s the position?

As part of the BI team you will:

• Monitor, drive and continuously critique the performance of Operations, contributing to the delivery of a customer focused, competitive and innovative sports betting experience
• Ensure the business is provided with pertinent and actionable insight to continuously improve the performance of every facet of our operational teams
• Use your SQL, Tableau, and data wrangling skills to empower our stakeholders to meet our team and company goals. Experience in salesforce is a plus, but not required
• Build visualizations, investigate trends and patterns, and partner with Ops to proactively solve problems using scalable and sustainable solutions
• Eventually become the go-to person for all things data for the Ops and will sometimes act as a liaison between Ops and Data Engineering

What are we looking for?

• Know more than just excel. You have experience in SQL (we use snowflake), Tableau, and data reporting. You are able to build compelling and accurate visualizations, but can also be scrappy with ad-hoc data requests. Statistical knowledge is a plus, but not required.
• Experience working with Customer Operations, KYC, Verifications, RG, Customer Service, or Finance teams
• Be comfortable presenting data and insights to a broad audience
• Be able to juggle multiple priorities while ensuring successful completion of all initiatives, supported by strong planning, organizational, documentation and project management skills. They will also be expected to manage stakeholder relationships
• Have a Bachelor’s Degree (or equivalent) in a quantitative area, e.g. Statistics, Mathematics, Economics
• 2+ years of experience in a BI Analyst role or equivalent in the iGaming space
• Experience working with salesforce not required, but preferred
• Have strong interest in gaming, sports, and data analysis

What’s in it for you?

We offer our employees more than just competitive compensation. Our team benefits include:

• Competitive pay and benefits
• Flexible vacation allowance
• Flexible work from home or office hours
• Startup culture backed by a secure, global brand
• Opportunity to design promotions enjoyed by millions as part of a passionate team

Roster of Uniques

We care deeply about every interaction our customers have with us and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunities employer)