Benefits Services Specialist (Hybrid)

OTIP Group of Companies (OGC); Southwestern Ontario; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading benefits service provider in Southwestern Ontario is seeking a Benefits Services Representative for a call centre role. You will handle inquiries regarding group health, dental, and travel insurance while providing support for our web and mobile app. Successful candidates will have a post-secondary diploma, experience in call centres, and excellent communication skills. Enjoy a comprehensive benefits package, pension plan, and opportunities for advancement within a supportive work environment.

Benefits

Rewarding salary and bonuses

Industry-leading group benefits with 100% premium coverage

Defined benefit pension plan

Qualifications

• Minimum one year's experience in group health/dental/travel insurance.
• Minimum one year's experience in a call centre environment.
• Ability to communicate in French is an asset.

Responsibilities

• Handle incoming telephone inquiries for life and health benefits.
• Assist members with online registration and navigation.
• Provide timely and accurate information to members.

Skills

Customer service

Communication

Time management

Education

Post-secondary diploma

Insurance-related courses (e.g. LOMA, HIAA, CEBS)

Tools

Microsoft Office Suite

Job description

A leading benefits service provider in Southwestern Ontario is seeking a Benefits Services Representative for a call centre role. You will handle inquiries regarding group health, dental, and travel insurance while providing support for our web and mobile app. Successful candidates will have a post-secondary diploma, experience in call centres, and excellent communication skills. Enjoy a comprehensive benefits package, pension plan, and opportunities for advancement within a supportive work environment.