Bell Captain (Part-Time)

Accor Hotels; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A luxury hotel in Toronto is seeking a dedicated Bellperson to ensure high-quality service. Responsibilities include assisting guests with luggage, maintaining communication with team members, and providing timely responses to inquiries. Ideal candidates possess excellent communication and interpersonal skills, coupled with a strong dedication to customer service. This position requires flexibility in scheduling and thrives under pressure in a fast-paced environment. Join us to be part of a prestigious hotel's team, centered on delivering unparalleled guest experiences.

Benefits

Free Meals

Travel Discounts

Free dry-cleaning for work gear

Custom learning programs

Join Health & Wellness committees

Qualifications

• Bellperson experience required.
• Available to work weekends, evenings and shift work.
• Loves dealing with the public.
• Proven multi-tasker.
• Thrives under pressure.

Responsibilities

• Ensure customer satisfaction by offering high caliber service.
• Provide assistance with guest luggage upon arrival.
• Answer telephone inquiries promptly.
• Maintain communication with colleagues.
• Organize handling of group baggage.

Skills

Excellent verbal communication skills

Excellent interpersonal skills

Problem solving / guest resolution skills

Customer service focused

Ability to delegate tasks

Team oriented

Good command of the English language

Job description

Company Description

Who We Are

A Storied Past. A Brilliant Future. For over 95 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

Why work for Fairmont?

A Rich History
Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

A Culture of Excellence
Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Grow, Learn and Enjoy!
Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

New Energy for A Storied Landmark
As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero‑carbon century ahead.

Job Description

To ensure customer satisfaction by offering the highest caliber service to the hotel guest on arrival and departure and throughout the length of the guests stay.

• Greets all guests and co‑workers with a smile and an appropriate hospitality greeting.
• Positioned at the Bell desk at all times to provide or arrange assistance with guest luggage upon arrival, and departure.
• Tracks luggage as it arrives up the ramp from the Door Person.
• Answers the telephone inquiries promptly.
• Monitors ALICE system to ensure timely dispatch of all guest calls
• Tracks and records all “Fronts” and “Lasts” in ALICE to ensure accurate records are kept of all bellmen movements in the event of follow‑up or tracking needs to occur
• When requested or anticipated will provide guests with information and answers to questions about Hotel facilities, meeting functions, dining facilities, local transportation alternatives, local visitor and tourist attractions. If unable to provide the required assistance, seeks out and refers to another resource for successful completion.
• Maintain communication and favorable working relationships with all fellow employees.
• Applies policy and procedure as set forth to ensure consistency of service and standard of performance.
• Oversees and directs Guest Service staff on a shift basis, ensuring customer satisfaction is consistently obtained, and adherence to service standards are applied
• Organizes and expedites handling of group baggage.
• Posts applicable sundry charges to the appropriate accounts and completes daily bellman gratuity distribution worksheets.
• Records and updates relevant recording logbooks
• Effectively reviews all daily reports and utilize information systems as E‑mail, Pass on sheets, Daily Function listing, Inter‑office correspondence, VIP list, and act upon requirements in a timely fashion.
• Assists in fire alarms by fulfilling duties as outlined in the hotel fire response manual.
• Assists in ensuring guest and co‑worker safety and security by reporting any suspicious or unusual behavior or occurrence to the appropriate supervisor on duty, and informing security.
• Reports for duty with professional appearance and dress to standards.
• Champion’s outstanding service levels amongst the team.
• Strict adherence to all Fairmont and Richey service standards in Bell‑person check‑in & out policy.
• Provide luggage storage for guests in one of our three storage areas.
• Awareness and acknowledgment of all our AccorLiveLimitless Members

Qualifications

• Bellperson experience required
• Available to work weekends, evenings and shift work
• Excellent verbal communication skills
• Excellent interpersonal skills
• Ability to delegate tasks
• Able to prioritize guest requests depending on urgency of each situation
• Loves dealing with the public
• Proven multi‑tasker
• Problem solving / guest resolution skills a must!
• Thrives under pressure
• Team oriented
• Customer service focused
• Professional manner and outgoing personality
• Good Command of the English language

Physical Aspects of Position include but are not limited to the following:

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 50 lbs
• Constant kneeling, pushing, pulling, lifting
• Frequent ascending or descending ladders, stairs and ramps

Additional Information

• Starting Rate of Pay:$19.31perhour.You will receive a wage increase following six months of compensated service, as per the collective agreement. This role is tipped.
• Free Meals: Healthy meals on us every shift.
• Travel Discounts: Sweet deals at Accor hotels worldwide.
• Dry Cleaning: Free dry‑cleaning for your work gear.
• Skill Up: Custom learning programs to boost your talents.
• Impact: Join our Health & Wellness, Sustainability, and DEI Committees.
• Level Up: Unlock new career heights with exciting growth paths.

This posting is for an existing vacancy.

AI disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

BE PART OF OUR FUTURE.

Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail]

Our Commitment to Diversity & Inclusion: At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates.

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