Banking Client Experience Specialist

CIBC; Tecumseh; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading bank in Canada is seeking a Client Service Representative to work in a fast-paced Banking Center. The successful candidate will help clients manage their accounts, provide solutions to inquiries, and leverage technology to enhance the banking experience. This role emphasizes client engagement and requires a passion for helping others. Full-time, on-site position with a commitment to inclusivity and employee development. Competitive salary and benefits package included.

Benefits

Competitive salary

Incentive pay

Benefits program

Employee share purchase plan

Vacation offering

Wellbeing support

Social recognition program

Qualifications

• Strong focus on client engagement and problem-solving skills.
• Ability to leverage technology to assist clients.
• Strong interpersonal skills and a passion for helping others.

Responsibilities

• Engage with clients to manage their accounts and products.
• Problem-solving for client inquiries and issues.
• Introduce clients to mobile banking applications.

Skills

Client Issue Resolution

Customer Experience (CX)

Empathy

Digital Literacy

Interpersonal Communication

Job description

A leading bank in Canada is seeking a Client Service Representative to work in a fast-paced Banking Center. The successful candidate will help clients manage their accounts, provide solutions to inquiries, and leverage technology to enhance the banking experience. This role emphasizes client engagement and requires a passion for helping others. Full-time, on-site position with a commitment to inclusivity and employee development. Competitive salary and benefits package included.