AWS Solution Architect — Cloud Contact Center & AI

NeuraFlash; Canada; Remote; CAD 100,000 - 130,000; Full time

Job summary

A leading AI solutions firm is seeking an AWS Solution Architect to ensure customer success with Amazon Connect solutions. This role involves educating customers, leading technology assessments, and managing project communications. Candidates should have strong integration experience, AWS certification, and excellent troubleshooting skills. Flexible work location options are available across the United States and Canada.

Benefits

Flexible work location

Travel opportunities

Collaborative culture

Work-life balance

Qualifications

• Experience building integrations across WFM, CRM, and contact center solutions.
• Advanced knowledge of AWS services and cloud architecture.
• Experience with Cloudformation, Contact Flow Design, and Lambda Integration.

Responsibilities

• Ensure customer success in building Amazon Connect solutions.
• Educate customers on the value proposition of AWS.
• Lead discovery for customers and help build ROIs for projects.

Skills

Integration experience

Communications protocols

Scripting/coding

Troubleshooting skills

AWS services knowledge

Salesforce knowledge

Contact Center architecture

Cloud architecture

Education

AWS Developer Associate Certification

AWS Solution Architect Certification

Tools

Cloudformation

Jenkins

Job description

A leading AI solutions firm is seeking an AWS Solution Architect to ensure customer success with Amazon Connect solutions. This role involves educating customers, leading technology assessments, and managing project communications. Candidates should have strong integration experience, AWS certification, and excellent troubleshooting skills. Flexible work location options are available across the United States and Canada.