Aviation Smart Services Operations Lead

Bombardier; Dorval; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading aerospace company in Canada is seeking a Manager for Smart Services Operations. The role involves leading a team, managing customer service programs, and ensuring business deliverables. Ideal candidates will have over 10 years of experience in aerospace, strong negotiation skills, and excellent interpersonal abilities. Bilingual candidates in English and French are preferred. This position supports a hybrid work environment with opportunities for professional growth.

Benefits

Comprehensive benefits program

Competitive base salary

Flexible work policies

Qualifications

• Lead a team of 10 while fostering a cooperative atmosphere.
• Understand cost per flight hour programs and maintenance planning.
• Be comfortable making presentations to senior leaders.

Responsibilities

• Lead dynamic service programs and manage customer relationships.
• Ensure successful execution of business deliverables.
• Promote staff development and coaching.

Skills

Excellent soft skills

Strong Business Acumen

Negotiation skills

Customer handling and interpersonal skills

Organizational skills

Education

Minimum 10 years of experience in aerospace or aircraft maintenance

Job description

A leading aerospace company in Canada is seeking a Manager for Smart Services Operations. The role involves leading a team, managing customer service programs, and ensuring business deliverables. Ideal candidates will have over 10 years of experience in aerospace, strong negotiation skills, and excellent interpersonal abilities. Bilingual candidates in English and French are preferred. This position supports a hybrid work environment with opportunities for professional growth.