automotive repair technical advisor

Government of Canada; Saint-Bruno-de-Guigues; On-site; CAD 45,000 - 65,000; Full time

Job summary

A governmental organization is looking for an individual to manage customer inquiries and provide information in Saint-Bruno-de-Guigues. Responsibilities include addressing complaints, performing general office duties, and supporting clients after sales. The role requires at least a secondary school completion and 3–5 years of relevant experience. This position demands strong interpersonal skills and attention to detail. Benefits include a pension plan and various financial perks, with work to be completed at the physical location.

Benefits

Bonus

Life insurance

Pension plan

Learning/training paid by employer

Qualifications

• 3 years to less than 5 years of experience.
• Ability to address customers' complaints or concerns.
• Excellent organizational skills.

Responsibilities

• Answer written and oral inquiries.
• Provide information and explain services to customers.
• Perform general office duties and receive payments.
• Consult with clients after sale for ongoing support.

Skills

Attention to detail

Client focus

Excellent oral communication

Efficient interpersonal skills

Education

Secondary (high) school graduation certificate

Job description

Overview

Languages: French

Education

• Secondary (high) school graduation certificate
• or equivalent experience

Experience

3 years to less than 5 years

Work Location

Work must be completed at the physical location. There is no option to work remotely.

Work Site Environment

• Motor vehicles

Work Setting

• Motor vehicle repair shop
• Automobile dealership

Responsibilities

• Answer written and oral inquiries
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Explain the type and cost of services offered
• Issue receipts and other forms
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Perform general office duties
• Receive and log complaints
• Receive payments
• Explain procedures, risks and benefits to clients
• Answer clients' inquiries and provide information
• Consult with clients after sale to provide ongoing support
• Invoice clients
• Greet customers

Work Conditions and Physical Capabilities

• Attention to detail
• Fast-paced environment

Personal Suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Organized
• Reliability
• Team player
• Quick learner

Benefits

Financial Benefits

• Bonus
• Life insurance
• Pension plan

Long Term Benefits

• Long-term care insurance

Other Benefits

• Learning/training paid by employer
• Other benefits