Associate Retail Store

NRO The Salvation Army NRO; Winnipeg; On-site; CAD 60,000 - 80,000; Part time

Job summary

A well-known charitable organization in Winnipeg is seeking a part-time Thrift Store Associate. The role involves customer service, sorting donations, and assisting in day-to-day store operations. Ideal candidates should have some experience in customer service and a willingness to support the organization's mission. The position offers a competitive hourly wage of $15.80 to $17.46, depending on experience.

Qualifications

• A few months of experience in processing or distribution of goods or customer service.
• Knowledge of lifting guidelines and cash handling experience required.
• Experience working in a computerized environment is beneficial.

Responsibilities

• Greet and interact with customers/donors in a positive manner.
• Contribute to store sales targets and provide courteous customer service.
• Maintain store opening and closing procedures as required.

Skills

Attention to detail

Interpersonal communication

Self-motivated/disciplined

Education

Completion of some high school coursework

Job description

Overview

Who We Are

The Salvation Army has served people in need in communities across Canada and Bermuda for more than 130 years. We help more than 2 million people each year by providing necessities such as food and clothing. We also support people experiencing unemployment, addiction, and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization we hire and serve people of all backgrounds and walks of life – there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs, and be a transforming influence in the communities of our world.

Position

POSITION PURPOSE SUMMARY :

The role provides service to customers, sorts incoming product, and assists in the ongoing retail operations of The Salvation Army Thrift Store.

Responsibilities

• 1. Operations
  • Greet and interact with customers/donors in a positive, friendly and courteous manner.
  • Contribute to meeting store sales targets; provide efficient, courteous customer service; use tact when dealing with difficult customers.
  • Be knowledgeable regarding product pricing and featured sale products; protect the integrity of all donated items.
  • Maintain store opening and closing procedures as required.
  • Responsible for accurate completion of all customer transactions including cash and debit sales with minimal voids, overages or shortages.
  • Adhere to store policy regarding cheques, credit cards, refunds, voids and holds.
  • Process raw materials by loading/unloading, sorting, packing, hanging, pricing and storing donations.
  • Possess knowledge of stock to respond to customer enquiries by phone/in person.
  • Pay attention to store security by monitoring activity within the store.
  • Assist with store layout plans to attract customers, including window displays and merchandise displays, ensuring attractiveness of the store through tidy maintenance.
  • Contribute to the control of inventory by retrieving, sorting, hanging and pricing as directed.
  • Assist with donation turnover, replenish inventory levels on the sales floor, and remove inventory from the sales floor as directed.
  • Handle merchandise safely and in an organized manner; assist in stock rotation; bag textiles for recycling and place metal recycling in the appropriate location.
  • Assist donors with their contributions, unload donations and place stock in appropriate location.
  • Maintain proper sorting and processing of goods, ensure compliance with quality standards, and ensure all products are priced correctly as per store policy.
  • Perform other duties as required.
• 2. Health and Safety
  • Contribute to the safety of staff and customers (e.g., snow removal, clear fire exits, clean spills, no obstacles inside/outside the store).
  • Maintain an attractive, organized and safe appearance of the store; tidy up and restock shelves; clean, sweep, dust and mop as necessary; rotate responsibilities for cleaning lunchroom, washrooms and other common areas.
  • Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
  • Performs other work-related duties as assigned.

Qualifications

• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Alternative combination of education and experience may be considered.
• Education Qualifications and Certifications: Completion of some high school coursework; alternative combinations of education and experience may be considered.
• Experience and Knowledge: Have a few months of experience in processing or distribution of goods or customer service; knowledge of lifting guidelines; cash handling experience is required; experience with cash registers and related processes (e.g., bank deposits, summary reports); product brand awareness would be an asset; experience working in a computerized environment.
• Skills and Capabilities: Attention to detail; self-motivated/disciplined; ability to work independently and as part of a cooperative team; good interpersonal and communication skills (oral); physically capable of lifting/carrying up to 29 lbs frequently; ability to undergo applicable screening and background checks.

Compensation and Schedule

Compensation : The target hiring range for this position is $15.80 to $17.46 with a maximum of $20.95. Placement in the salary range will be based on factors such as market conditions, internal equity and candidate experience, skills and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email if you have a need for any accommodation and we will be pleased to discuss this with you.

Additional Details

This job posting is for the Nairn Thrift Store located at 1080 Nairn Ave, Winnipeg, MB R2L 0Y4.

Employment Type : Part-Time

Experience : years (as applicable)

Vacancy : 1