Associate Manager, Marketplace - DashPass Strategy & Operations

DoorDash Canada; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

A leading food delivery service in Toronto is seeking an Associate Manager for Strategy & Operations to lead the DashPass subscription business. This role focuses on managing profitability, driving product strategy, and implementing data-driven solutions to enhance customer retention. Ideal candidates will have over 5 years of experience in relevant fields and possess strong analytical and communication skills. The position operates in a hybrid model, offering flexibility.

Benefits

Premium healthcare

Wellness expense reimbursement

Paid parental leave

Qualifications

• 5+ years of experience in strategy, operations, product, or growth.
• Analytics experience in SQL and building financial models.
• Track record of leading initiatives in a cross-functional team.

Responsibilities

• Manage Canada’s DashPass P&L and lead go-to-market strategy.
• Run and refine experiments to improve subscriber retention.
• Analyze operational and financial impacts of decisions.

Skills

Analytical skills

Interpersonal skills

Problem-solving

Project management

Education

BA/BS degree in quantitative or business fields

Tools

SQL

Job description

Associate Manager, Marketplace - DashPass Strategy & Operations

Toronto, ON

About the Team

DoorDash is looking for a Strategy & Operations Associate Manager to help grow our Canada DashPass subscription business. DashPass is DoorDash's fastest growing and highest priority area, which means you'll influence some of the key parts of our subscriber's experience, generate key insights and test new products. Together, we are building Canada’s most valuable subscription product to attract and retain DoorDash’s most loyal customers.

About the Role

The Strategy & Operations Associate Manager, DashPass role is for truth seekers who enjoy solving complex problems, work across the organization, and execute to bring strategies to life. You will manage Canada’s DashPass P&L as well as lead go to market strategy across product, marketing, operations etc.On a typical day, you might lead a new initiative, run and refine experiments to improve subscriber retention, dive into data to explain market performance at the lowest level of detail or metric trends, think up new ideas and translate them into an actionable test, and make sure we never stop learning & executing.

Our best Strategy & Operations Associate Managers are motivated, analytical, creative and have exceptional interpersonal and relationship-building skills. We are currently operating in a hybrid model, some time in-office and some time remote but it is quite flexible!

You're excited about this opportunity because you will…

• Strategize - Innovate and work on product strategy within the DashPass business.
• Collaborate - Work cross-functionally with teams across DoorDash to build, launch, and scale new opportunities.
• Influence – Partner with many teams to make your ideas come to life; Product, Marketing, Analytics, Finance, Design, etc.
• Experiment - Use data-driven decision-making to run tests on everything from new support experience to retention-driving programs.
• Build - You are excited to work on something that hasn't been done before. Your job will include building products and launching plans from the ground up.
• Analyze - Assess the operational and financial impacts of your decisions and iterate given insights.

We're excited about you because…

• You have 5+ years of experience in strategy, operations, product, growth or other related areas.
• You have analytics experience in SQL, building financial models, and performance tracking.
• You have a track record of leading initiatives, hitting goals, and succeeding in a cross-functional team environment
• You excel both as a generalist and specialist who can build the overarching strategy and dive deep into specific issues and processes to drive continuous improvement.
• You are biased toward action and have a track record of leading initiatives that evolved a part of business
• You bring structure, organization, and focus to your work and work with cross-functional teams, including product, tech, marketing, finance, and legal.
• You have a BA/BS degree in quantitative or business fields.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.

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