Associate Manager, Investor Services

SS&C Technologies; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading financial services technology firm is seeking an Associate Manager, Investor Services, in Toronto, Ontario. The successful candidate will supervise Associates, act as a point of contact for fund investors, and provide crucial reports to management. An ideal candidate has a Bachelor's degree, supervisory experience, and a strong understanding of the financial services industry. This position emphasizes a hybrid working model and offers a supportive environment focused on both professional and personal commitments.

Benefits

Hybrid Work Model

RRSP Matching Program

Flexible Personal/Vacation Time Off

Medical, Dental, Vision Benefits

Employee Assistance Program

Parental Leave

Training and Development Opportunities

Discounts on fitness clubs and travel

Qualifications

• Bachelor's degree or equivalent work experience required.
• Supervisory experience is essential.
• Proven training skills and adaptability to software/database applications.

Responsibilities

• Perform day-to-day supervision of Associates.
• Provide periodic reports & feedback to management.
• Act as point of contact for priority fund investors.

Skills

Supervisory experience

Knowledge of financial services/mutual funds/hedge funds/private equity funds

Strong organizational and relationship building skills

Proven ability to work under pressure and meet deadlines

Good knowledge of Microsoft Office Products

Education

Bachelor's degree or equivalent work experience

Job description

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid‑market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Title: Associate Manager, Investor Services

Location(s):

Mississauga, Ontario at 5255 Orbitor Drive

Toronto, Ontario at 200 Front Street West

SS&C Technologies is always looking to hire great talent across all our businesses. If you are looking for a future opportunity with SS&C please apply to this positions talent pool. Please note your application will be considered at the time when an active role is available.

Get To Know Us

SS&C is leading the way. We continue to look for today’s and tomorrow’s brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to reach out and apply to our welcoming and inclusive environment.

SS&C prides itself on hiring diverse, honest, dynamic individuals, who value collaboration, accountability, integrity, and innovation to name a few. We are a fast‑paced environment, who promote flexibility, authenticity and offer a hybrid working model to ensure employees can manage their day and meet both work and personal commitments.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans
• Your Future: RRSP Matching Program, Professional Development Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
• Training: Hands‑On, Team‑Customized, including SS&C Learning Institute
• Extra Perks: Discounts on fitness clubs, travel and more!
• Wide‑Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees

What You Will Get To Do

• Perform day‑to‑day supervision of Associates including involvement in their performance appraisals and ongoing development.
• Provide periodic reports & feedback to IS management on investor relation topics, client issues and department initiatives.
• Review, understand and have ability to discuss fund PPMs/OMs and trade documents.
• Act as point of contact for priority fund investors and managers.
• Ability to handle and resolve escalated items.
• Coordinate new client business meetings, clear communication of launch or conversion requirements.
• Ability to analyze, establish and review new client launch and conversion fund data in database.
• Work with external auditors and accounting to complete confirmation and due diligence requests.
• Review/Validate investor statements against accounting information and distribute investor statements.
• Review/approve and release wires and maintain wire instructions.
• Review/process investor transactions in accordance with the Fund’s offering documents.
• Review and distribute reports to accounting/fund managers/investors.
• Maintain database and dashboard to keep them accurate and current.
• Performance Letters, K1’s, audited financial statements, etc.
• Review fund manager reports per or upon request. I.e. ERISA, Blue Sky, etc.
• Respond and resolve inquiries/issues raised by investors, fund managers or internal counterparts.
• Perform database and application testing as warranted.
• Perform other duties as requested.

What You Will Bring

• Bachelor's degree or equivalent work experience.
• Supervisory experience.
• Knowledge of financial services/mutual funds/hedge funds/private equity funds preferred.
• Good Knowledge of Microsoft Office Products.
• Proven Ability to work under pressure and meet deadlines.
• Strong organizational and relationship building skills.
• Proven training skills and adaptable to various software/database applications.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. SS&C Technologies Canada Corp. fosters a positive, equitable and progressive workforce and is committed to accommodating applicants with disabilities throughout the hiring process. We will work with applicants requesting accommodation at any stage of this process. If you require any accommodation during the application and hiring process, please contact: [e-mail].