Associate HR Services Specialist

Co-operators; City of Moncton; Hybrid; CAD 50,000 - 84,000; Full time

Job summary

A leading Canadian financial services co-operative is seeking an Associate HR Services Specialist in Moncton, New Brunswick. This role involves providing responsive client service for HR and Payroll inquiries while maintaining an accurate HRIS system. Qualified candidates should have a business diploma and 1-2 years in HR operations. The position offers a hybrid work model with flexible opportunities and a strong total rewards package, including competitive salary and benefits.

Benefits

Training and development opportunities

Flexible work options

Holistic health programs

Paid volunteer days

Comprehensive benefits package

Qualifications

• Strong working knowledge of employment legislation nationally.
• Experience in a fast-paced service or Call Center operations environment preferred.
• Payroll Compliance Professional (PCP) designation or HR Certification (CHRP) is an asset.

Responsibilities

• Provide excellent customer service assisting with HR/Payroll-related needs.
• Advise clients on best actions for inquiries.
• Process employee life cycle changes accurately.

Skills

Customer service

Problem-solving

Communication skills

MS Office proficiency

Education

Business Diploma or post-secondary degree

1-2 years’ experience in HR/Payroll operations

Tools

HRIS software

Payroll software

Job description

Overview

Company: CGL

Department: Human Resources

Employment Type: Regular Full-Time and Temporary Full-Time (6 month contract)

Work Model: Hybrid

Language: English is required, French is an asset.

Additional Information: This/these role(s) is/are currently vacant

The Opportunity

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

Our national Human Resources team aspires to enable a culture where our company and its employees excel. We think innovatively and strategically to solve business problems and strive for operational efficiency and simplicity in the employee experience with HR. We take a proactive approach to preparing for the future by creating agile and flexible programs to remain competitive in attracting and retaining top talent.

The Associate HR Services Specialist is the first point of contact in establishing and maintaining a positive employee experience across the group of companies. Responsible for providing efficient and responsive client service to internal and external clients through a variety of channels (request, incident, e-mail, phone). Responsible for the timely and accurate processing of all employee life cycle changes within the HRIS system with a high degree of accuracy and attention to detail. Utilizes a broad knowledge of human resources guidelines, payroll practices, and internal best practices to respond to a variety of inquiries and provide fundamental assistance across all levels of the organization.

Responsibilities

• Provide excellent customer service with courtesy and etiquette assisting all levels of the organization with their HR/Payroll-related needs and inquiries. Responsible for providing dedicated support to client groups with unique or complex needs (i.e. Board of Directors, Addenda, etc.).
• Advise and coach clients on what action is required to best meet their needs (i.e. completion of a request, modification or approval in the Time & Attendance system, contact their leader or HR Consulting, etc.).
• Provide specialized front-line direction and support during all client interactions, such as procedural, technical and navigational support across the organization for the Payroll and HRIS applications and systems, including the use of automated or self-serve features.
• Identify and independently address or resolve routine and complex employee needs, concerns or objections with minimal assistance and in a timely manner, taking ownership and responsibility for the transaction and subsequent follow up with the appropriate sense of urgency.
• Provide general support for inquiries regarding benefits, pension, compensation, guidelines, and processes from all levels of the organization. Responsible for benefits administration across all benefits plans
• Respond to requests regarding retirements and employee life cycle events, including calculations and preparation of initial and supporting documentation for leaves and exits (i.e. processing of terminations including supplementary forms such as stat severance, retiring allowance, etc.). Consult and collaborate with business partners to ensure timely and accurate processing of more complex requests.
• Responsible for the accurate, timely and confidential preparation and processing of employee life cycle change requests and maintenance within the HRIS and Time & Attendance system(s) with a high degree of accuracy and attention to detail
• Create and document detailed information in the incident management databases and ensure appropriate information and approvals have been received prior to processing.

To Join Our Team

• Business Diploma or post-secondary degree or equivalent work experience is required.
• 1-2 years’ experience within a Human Resources department, in the areas of HR/Payroll operations.
• Strong working knowledge of employment legislation nationally.
• Experience in a fast-paced service or Call Center operations environment preferred.
• Competency in the use of MS Office, email, internet, spreadsheets, and database software.
• Experience with HRIS or Payroll software required.
• Payroll Compliance Professional (PCP) or Certified Human Resources Professional (CHRP) Designation (or actively working towards) is an asset.
• This position primarily works with majority non-francophone groups, and teams located outside of Québec, and requires proficiency in English. The essential non-French duties are not assignable to adjacent or other team members.

How You Will Succeed

• You influence change and are committed to continuous improvement, in order to exceed client expectations.
• You leverage critical thinking skills to identify problems and proactively propose solutions.
• Your strong communication skills allow you to clearly convey messages.
• You’re an effective team player who shares knowledge to support our peers.

What You Need To Know

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Expected salary range $50,280 - $83,800

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.