Assistant Store Manager

Reitmans; Ottawa; On-site; CAD 46,000 - 54,000; Full time

Job summary

A leading Canadian retailer is looking for an experienced Assistant Store Manager in Ottawa to lead daily operations and support a positive team environment. This role focuses on delivering exceptional customer experiences and driving store performance through effective coaching and management. Ideal candidates will have 2+ years in retail, strong organizational skills, and a passion for fashion. Competitive salary ranges from $46,000 to $54,000, plus benefits including paid time off and employee discounts.

Benefits

Paid Time Off

Monthly Bonus

Career Advancement

Tuition Reimbursement

Employee Discounts

Qualifications

• 2+ years of experience in team management or supervision in a retail environment.
• Strong skills in organization, planning, and prioritization.
• Ability to maintain a high level of performance under pressure.

Responsibilities

• Inspire and develop a high-performing team in a positive environment.
• Deliver an outstanding customer experience.
• Monitor KPIs and recommend actions to support store goals.

Skills

Team management

Customer experience

Organizational skills

Sales performance

Fashion knowledge

Time management

Problem-solving

Education

High school diploma

Tools

POS systems

Microsoft Office Suite

Job description

Overview

Reporting to the Store Manager, join a team where your leadership will truly make an impact! As an Assistant Store Manager, you’ll help drive daily operations while motivating your team, fostering collaboration, and contributing to a culture rooted in engagement and excellence. You’ll support key initiatives that elevate store performance, strengthen the brand, and ensure every customer enjoys an exceptional experience.

PENN. Penningtons is the premier Canadian destination for plus-size fashion. We are champions of body acceptance and size inclusivity, dedicated partners and advocates for our customers. If you are passionate about body acceptance and refuse to compromise on your style or your career, apply today!

RCL - Reitmans Canada Limited has been a proudly Canadian company since our founding in Montréal, Québec, since 1926, with over 400 stores across the country and three fashion brands — Reitmans, RW&CO, and PENN. Penningtons.

Key Responsibilities

• Team Support & Coaching: Inspire and develop a high-performing team in a positive environment. Maintain an active presence on the sales floor to guide and motivate.
• Customer Experience: Deliver an outstanding experience and prioritize customer satisfaction above tasks.
• Performance Support: Monitor KPIs, identify opportunities, and recommend actions to support store goals and brand growth.
• Talent Support & Development: Participate in hiring, onboarding, and training team members. Support succession planning and contribute to performance management processes.
• Operations: Manage inventory, compliance, and procedures. Demonstrate strong organizational, time management, prioritization, and multitasking skills.
• Visual & Merchandising: Maintain an appealing environment aligned with presentation standards. Optimize product displays to maximize sales and profitability.
• Problem-Solving & Adaptability: Act quickly in a dynamic environment by proposing creative, tailored solutions. Turn challenges into opportunities and contribute to continuous improvement.
• Culture & Engagement: Foster a positive environment that encourages teamwork, collaboration, and employee engagement. Lead by example and ensure adherence to the dress code.
• Scheduling & Floor Support: Assist in planning effective floor coverage, organizing daily tasks, and delegating as needed to maintain smooth operations.
• Omni-Channel: Support omnichannel initiatives to maximize sales and deliver a seamless customer experience.

Qualifications

• 2+ years of experience in team management or supervision in a retail or customer-focused environment.
• Ability to deliver an exceptional customer experience and to engage the team in upholding the highest service standards.
• Strong skills in organization, planning, and prioritization.
• Ability to maintain a high level of performance and quality under pressure.
• Proven ability to lead a team toward achieving objectives.
• Solid skills in driving strong sales performance.
• Excellent ability to manage multiple tasks simultaneously in a dynamic environment.
• Passion for fashion: good sense of style and solid knowledge of fashion trends.
• Proficient in POS, ERP, ATS systems and Microsoft Office Suite
• Flexible availability; able to work evenings, weekends and holidays.
• Ability to stand for extended periods, lift up to 40 lbs (18 kg), and use a step ladder reaching up to 3 m (10 feet).
• High school diploma required.

What Sets Us Apart

Salary: $46,000 - $54,000 (rate may be greater based on relevant experience)

Exclusive Benefits:

• Paid Time Off: Sick days, flexible days, and vacation to help you achieve a better work-life balance
• Well-Being First: Access a comprehensive benefits program designed to take care of you
• Monthly Bonus*: Attractive bonus potential to reward your efforts and outstanding performance!
• Career Advancement*: Opportunities for professional growth and career development
• Tuition Reimbursement*: Invest in your future with financial support for your education
• Enjoy up to 70% off* on personal purchases in your store and 50% off all RCL brands (Reitmans, RW&CO, PENN. Penningtons)
• Generous Referral Policy*: Refer your professional network and earn rewards for every successful hire – the more you refer, the more you earn!

*Certain conditions apply

Reitmans (Canada) Limited is an equal opportunity employer committed to a diverse, inclusive, and accessible workplace where everyone belongs. If you are contacted for an employment opportunity, please advise us of any accommodation required throughout the recruitment process. All information provided will be kept confidential and used solely to support an accessible candidate's experience.

The use of Artificial Intelligence may be used for candidate screening purposes.

We thank all applicants. Only selected candidates will be contacted.