Assistant Store Manager

Nestlé SA; Calgary; On-site; CAD 100,000 - 125,000; Full time

Job summary

A leading coffee company is seeking an Assistant Store Manager for its Calgary location. This role involves driving team performance, managing boutique operations, and exceeding sales targets. The ideal candidate will have at least 2-3 years of retail management experience, strong team-building skills, and a passion for coffee. You will be responsible for motivating the team and ensuring compliance with operational standards. Join us to contribute to an exceptional customer experience and elevate your career with us.

Benefits

Competitive wage

Comprehensive benefits package

Employee discounts

Excellent training and development programs

Free unlimited coffee during working shifts

Qualifications

• 2-3+ years of high-volume, high-unit retail management experience.
• Demonstrated ability to plan, prioritize, and multitask.
• Strong team-building skills with effective coaching history.

Responsibilities

• Support implementation of company programs to meet organizational objectives.
• Monitor schedules to ensure boutique operations and customer service goals are met.
• Achieve sales targets set for the boutique.

Skills

Team-building skills

Time management

Problem-solving

Communication skills

Analytical skills

Passionate about coffee

Job description

At Nespresso, we believe that we can elevate the world of coffee to drive a positive impact and be a force for good which shapes lives and landscapes for the better.

By caring for one another, our farmers, suppliers, and the communities we work with, we can make sure every customer has the best possible experience.

To achieve this, we live by four behaviours. We Inspire, we Care, we Act, and we iNnovate. Each one of these reflects who we are and how we interact with one another and with the world around us. We live a culture that is built on the principle belief that individually and collectively we can.

What about you? Join the Nespresso team! And reimagine what coffee can be. Reimagine what you can become. Together we grow as individuals and teams. And as an organization.

Here’s why we think you should choose us:

• Competitive wage + Quarterly and Annual Bonus
• Comprehensive total rewards benefits package including health and dental benefits that start on day one (including massage,pension plan with employer’s contribution, mental health coverageandHealth Spending Account)
• Free coffee machine+Monthly Nespresso credit
• Exclusive employee discounts
• Excellent training and development programs
• Growth opportunities
• Free unlimited coffee during working shifts
• And much more!!

Position summary

We are looking for an Assistant Store Manager at our Chinook location. As a Assistant Store Manager, you will drive excellent results in all areas including team building, key performance indicators and boutique operations.

A day in the life

As an Assistant Store Manager, your main responsibilities will include, but not be limited to:

Leadership/Team Management:

• Support the implementation of company programs by motivating and instructing the team to meet operational and organizational objectives;
• Recruit, hire, and motivate the team to provide exceptional customer service in keeping with our brand image;
• Plan, identify, communicate, and delegate appropriate responsibilities to team, in conjunction with Boutique Manager, to ensure smooth operations;
• Consistently review KPIs to identify problems, concerns, and opportunities for improvements. Support action plan creation to achieve goals.

Operations:

• Implement SOPs and guidelines for the boutique ensuring excellence in compliance, risk management, and health&safety;
• Monitor and manage schedules to ensure boutique operations and customer service goals are met;
• Understand, plan and prioritize achieving annual sales and wage cost targets aligned with Boutique Manager;
• Use all operational tools to plan for and achieve excellence in staffing, monthly reports, cash management and inventory management;
• Support stock team by performing spot checks and assisting with inventories and deliveries.

Sales and Customer Service:

• Achieve with team the daily, weekly, monthly sales and service level targets set for the boutique;
• Maximize guest frequency, sales and acquisition of new customer in the boutique;
• Maximize capsule, accessories and machines sales in the boutique;
• Continuously evaluate the quality of service, leveraging mystery shopper results to implement customer service action plan.

What will make you successful

• 2-3+ Years of High-Volume, high-unit Retail Management; the luxury retail space is an asset
• Demonstrated ability to plan, prioritize, and multitask
• Strong team-building skills with a history of effective coaching and development
• Effective time management, communication, problem-solving and analytical skills
• Passionate about coffee and sustainability
• Experience in the food or coffee space is an asset

Nespresso is an equal opportunity employer committed to diversity and inclusion. If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nespresso will work with you to ensure that you are able to fully participate in the process.

Candidates will be considered as they apply.

Nespresso Canada, a division of Nestle Canada!