Assistant Store Manager (Bilingual - FR/EN)

J.D. Irving, Limited; Grand Falls Regional Municipality; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading retail company in Grand Falls Regional Municipality is seeking an experienced Assistant Store Manager to oversee all business operations. Responsibilities include managing inventory, leading team members, and ensuring outstanding customer service. The ideal candidate has 2-3 years of supervisory experience, excellent communication skills, and is bilingual. This role offers the opportunity for career growth in a dynamic retail environment.

Qualifications

• 2-3 years in a leadership/supervisory role required.
• Exceptional customer service skills and bilingual communication.
• Ability to leverage technology for operations and project management.

Responsibilities

• Oversee shrink and maintain inventory integrity.
• Ensure high standards on the sales floor.
• Engage and motivate team members through coaching.
• Drive profitability via targeted sales strategies.
• Analyze sales performance for growth initiatives.
• Support team development through training.
• Troubleshoot customer-related issues.
• Ensure software proficiency for productivity.

Skills

Retail management

Leadership/supervisory experience

Excellent communication skills

Customer service

Technology for project management

Bilingual (French/English)

Tools

Microsoft Office Suite

Kronos

D365

Job description

Here at KENT, we know our success is based on the fearless leadership of our teams. Each of our retail locations has unique needs to best serve both its clients and staff, and we empower our managers to manage multiple aspects of their businesses as if it were their own. Assistant Store Managers are responsible for all operations of the business including the managing various departments, maintaining safety standards, delivering financial results, merchandising, providing a first‑class customer service experience, and developing their people.

Qualifications

• Retail management is considered an asset
• 2-3 years in a leadership/ supervisory role
• Excellent communication skills, verbal and written
• Exceptional customer service skills
• Ability to leverage technology for project management, analysis, and solving problems (including Microsoft Office Suite)
• Openness to continuous improvement and responsibility for independent learning
• Flexible schedule based on retail needs
• Bilingual (French/English)

Responsibilities

• Oversee and manage shrink, ensuring accurate inventory counts and maintaining inventory integrity.
• Maintain high standards on the sales floor and within your departments; ensuring the workspace is organized and safe for both employees and customers.
• Engage and motivate team members through regular check‑in’s, coaching, and providing constructive feedback.
• Drive profitability by executing sales strategies focused on targeted product.
• Analyze sales performance and implement initiatives to enhance sales growth.
• Support team development through training programs and fostering a positive work environment.
• Trouble shoot customer related issues and provide great customer service.
• Ensure proficiency in software usage to enhance productivity and streamline daily operations: Microsoft Suite applications, including Excel, Word and Outlook. Operate Kronos for timekeeping and attendance management and D365 for managing customer interactions, sales processes, and inventory tracking.