Assistant Store Manager

GUESS?, Inc.; Ottawa; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading retail apparel company in Ottawa is seeking an experienced Assistant Manager to oversee the customer experience, train and develop store staff, and maintain store standards. The ideal candidate has a proven track record in driving sales, excellent communication skills, and the ability to adapt to changing business needs. This full-time position offers an opportunity to lead a dynamic team and enhance the customer shopping experience.

Qualifications

• Minimum two years of experience with a proven track record for driving sales.
• Proficiency in personal computer use and detailed report analysis.
• Ability to perform heavy lifting in excess of 30 pounds.
• Ability to stand for a minimum of eight hours during scheduled shifts.

Responsibilities

• Oversee the customer experience and lead the selling floor.
• Ensure all associates complete training and provide ongoing feedback.
• Maintain visual merchandising standards and store cleanliness.
• Meet or exceed profitability expectations for the store.
• Control company assets through loss prevention measures.

Skills

Sales driving

Team training and development

Customer service

Multitasking

Communication skills

Education

High school education or equivalent

Job description

Position Overview

The Assistant Manager is responsible for overseeing the customer experience, training and development of the store staff, leading by example on the selling floor, and maintaining the store standards on the selling floor and stockroom.

Reports To: Store Manager

Supervises: Assists management with all sales associates, desk associates, and stock associates

Essential Functions

People Development

• Training Completion: Ensure all associates complete training per company guidelines.
• Leadership by Example: Lead by example by training, developing, and providing ongoing feedback and coaching on product knowledge, selling skills, visual merchandising, and delivering the customer experience.

Customer Experience

• Customer Service: Ensure an excellent level of customer service is a priority at all times by consistently executing and achieving the Customer Experience through regular assessment, coaching, and follow-up with the team.
• Visual Merchandising: Maintain all visual merchandising standards, directives, promotions, and ensure overall cleanliness and organization of the sales floor and stockroom.

Drive Sales & Profitability

• Sales Goals: Meet or exceed profitability expectations for the store in sales, payroll, shrink, and conversion.

Operational Effectiveness

• Payroll Management: Meet all payroll expectations.
• Loss Prevention: Control company assets by meeting all loss prevention measures.
• Policy Compliance: Execute and comply with all company policies and procedures.

Additional Responsibilities

• Decision Making: Use sound judgment when making decisions.
• Communication: Maintain excellent communication skills.
• Integrity & Respect: Act with integrity and respect.
• Adaptability: Adapt to changes required by the business.
• Multitasking: Ability to handle multiple tasks simultaneously.
• Additional Duties: Assume and complete other duties as assigned by the supervisor.

Job Requirements

• Minimum two years of experience with a proven track record for driving sales and profit results, and training and developing a team of individuals.
• Proficiency in personal computer use and detailed report analysis.
• High school education or equivalent preferred.
• Ability to perform heavy lifting in excess of 30 pounds.
• Ability to stand for a minimum of eight hours during scheduled shifts.

Brand: GUESS Factory

Store:

Store Address: 8555 Campeau Dr, Unit 200 - Kanata, ON K2T0K5

Accommodations

Accommodations are available for applicants with disabilities in the Company’s recruitment processes. Should you require accommodation in the recruitment process, contact us here.

Seniority level Mid-Senior level

Employment type Full-time

Job function Sales and Business Development

Industries Retail Apparel and Fashion