Assistant Pharmaceutique - Temps Plein

Metro Inc.; Ottawa; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading grocery retailer in Ottawa is seeking a full-time Pharmacy Assistant. The successful candidate will support pharmacists in providing pharmacy services and achieve company initiatives. Responsibilities include dispensing medications, maintaining patient profiles, and ensuring customer satisfaction. Candidates must complete a Pharmacy Assistant Program and have a minimum of 2 years' experience in retail pharmacy. This position offers a dynamic work environment focused on teamwork and inclusion.

Qualifications

• Minimum of 2 years in retail pharmacy.
• Proficient with current PC systems, MS Office programs and pharmacy software (Kroll).
• Receptive to constructive feedback for continuous improvement.

Responsibilities

• Perform all aspects of the technical act of dispensing.
• Establish and maintain patient profiles.
• Provide customer assistance with merchandise.

Skills

Customer service skills

Organizational skills

Interpersonal skills

Language skills

Initiative

Education

Pharmacy Assistant Program

Tools

MS Office programs

Pharmacy software (Kroll)

Job description

Position Title: Pharmacy Assistant - Full Time

Position Type: Full time

Job Requisition ID: 45911

Banner: Metro

Employment Type: Permanent

This is a posting for an existing permanent full-time position.

Summary

Support pharmacists operationally in providing dispensary and pharmacy services and achieving Company initiatives. The Pharmacy Assistant will receive direction from the pharmacist on duty and Pharmacy Manager in working towards achievement of goals and objectives while adhering to both Company operating standards and Ontario College of Pharmacists' standards of practice.

The pharmacy department located at 250 Greenbank Rd, Nepean, ON K2H 8X4 is waiting for you!

Specific Responsibilities

• Performs all aspects of the technical act of dispensing.
• Receives prescription refill requests and verbal prescriptions in accordance with all applicable laws and regulations.
• Establishes and maintains patient profiles, and scans and files patient records.
• Contacts prescribers for various functions.
• Answers phones and checks IVR voicemail messages.
• Provides customer assistance with merchandise on the sales floor and at the cash register.
• Checks emails and responds accordingly.
• Receives orders and ensures product received matches invoices and is received in good condition, and then is stored/put away appropriately.
• Performs inventory-related tasks.
• Enters and reconciles invoices/credits and maintains shrink logs.
• Utilizes wholesaler websites for various functions.
• Assists with dispensary paperwork as directed.
• Maintains store standards and conditions and may be assigned to clean dispensary, sweep floor, and clean shelves as required.
• Performs other duties as assigned by the Pharmacy Manager or Pharmacist.
• Follows all applicable Company policies and procedures, Government regulations, Health and Safety and Food Safety regulations.

Qualifications

• Education – Pharmacy Assistant Program
• Minimum of 2 years in retail pharmacy
• Proficient with current PC systems, MS Office programs and pharmacy software (Kroll)
• Interpersonal skills to build strong working relationships and positive work environment
• Language skills to communicate clearly and listen carefully in a respectful manner
• Organizational skills to prioritize, plan ahead, manage time and be punctual
• Customer service skills to achieve customer satisfaction by recognizing customer needs/wants
• Receptive to constructive feedback for continuous improvement
• Initiative to identify and complete tasks independently

Relationships

Pharmacy Assistant receives direction from the Pharmacy Manager, Pharmacist and Pharmacy Technician. They interact with internal contacts (Pharmacy Operations, Pharmacy Services, Pharmacy Merchandising, Inventory Control and Audit, Store Services, McMahon, Metro IT) and external contacts (customers and direct pharmacy vendors: McMahon, McKesson, Kroll Canada, VoiceTech Inc.).

Diversity & Inclusion

Metro is dedicated to fostering a diverse work environment. We will consider all qualified applicants for employment. Applicants that meet the qualifications will be contacted for an interview.

Metro is committed to accommodating applicants and employees with disabilities. Should you require accommodation or this job description to be available in an accessible format, please advise.

Artificial Intelligence Disclosure

Disclosure on Use of Artificial Intelligence in Recruitment: At METRO, we are committed to transparency and fairness in our hiring practices. In compliance with Ontario's Employment Standards Act (Bill 149), we disclose that METRO and certain third-party job boards we use incorporate artificial intelligence (AI) technology to assist in screening, assessing, or selecting applicants for positions. The use of AI helps us efficiently review the large volume of applications we receive, ensuring that every candidate’s profile is considered promptly and consistently. This technology supports our goal of providing an equitable and streamlined recruitment experience for all applicants. While AI tools support our recruitment procedures, all decisions throughout the process are made exclusively by METRO’s Talent Acquisition team or METRO employees. At no stage does AI determine recruitment outcomes.

Recruitment Process Notice

We respectfully request that agencies do not contact us or send us unsolicited applications. Please note that we will only contact those whose applications are selected.