Assistant Manager - Laser Tag

FunEx Canada; Edmonton; On-site; CAD 42,000 - 50,000; Full time

Job summary

A leisure and entertainment company located in Edmonton is seeking an experienced Assistant Manager to deliver exceptional customer experiences. The role involves coaching staff, managing schedules, and enhancing team performance. Ideal candidates are energetic leaders with a passion for customer service, possessing at least 1 year of supervisory experience. The position offers a full-time salary ranging from $42,000 to $50,000.

Benefits

Benefits after 3 months

Qualifications

• 1+ years management or supervisory experience in entertainment, recreation, or hospitality.
• Experience in training part-time staff.
• Comfortable with on-the-spot coaching.

Responsibilities

• Deliver outstanding customer service and resolve customer issues.
• Maintain staff performance through coaching and accountability.
• Assist in scheduling, hiring, and training employees.

Skills

Customer focused

Leadership

Communication

Coaching

Results driven

Tools

Excel

Job description

Overview

We\'re Laser City!
We looking for an experienced Assistant Manager to join our Edmonton Laser City team!

We offer action packed Laser Tag, Mini Paintball, eSports and more! We specialize in special occasion events - birthday parties, corporate events, sports teams, etc.

We create memories through fun experiences.

Our Assistant Manager will help us deliver amazing customer experiences to our guests while helping us to manage and grow our awesome team.

Responsibilities

• Delivers outstanding customer service and will deal with customer issues as needed
• Maintains staff performance by coaching to develop our team\'s skill set and holding employees accountable to their actions
• Will be actively involved in the employee hiring and assessment process
• Shift Lead Weekends and Evenings, and through the week for private bookings
• Work in the office in a customer service role
• Assist in scheduling, hiring and training of employees

Ideal Candidate

The Ideal Person for this Job is:

• Happy and energetic
• Customer focused
• A lifelong learner
• Truly care about your position within the company
• A leader rather than a boss
• Likes to create a fun engaging work environment through positive reinforcement and recognition
• Is great at coaching and delegating to their team
• Has a strong desire to motivate staff and get the most out of their employees
• Can communicate effectively through email and in person
• Results driven – focused on providing an excellent product delivery every time
• Drives and has their own reliable transportation
• Extra points for skills useful to our business (graphic design, basic repair/renovation skills, sales experience, etc) - be sure to mention them if you do have them!

Experience

• 1+ Years management or supervisory experience, preferably in a related field (entertainment, recreation, hospitality, etc)
• Experience in training part time staff
• Comfortable with on the spot coaching
• Reporting using Excel and other programs
• Leading and building a happy team
• Driver’s License

This is a full time position, salary $42,000 - $50,000. Benefits after 3 months.