Assistant Manager

Legacy Restaurant Group - Jacksonville; Kamloops; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player in the fitness sector is seeking an Assistant Manager to enhance member experiences and support club operations. This role involves recruiting and training a dynamic team, ensuring exceptional customer service, and maintaining a welcoming environment. Join a fast-growing organization that values motivation and teamwork, where your contributions will directly impact members' lives. If you're passionate about fitness and customer service, this is your opportunity to thrive in a supportive and energetic atmosphere, making a difference every day.

Qualifications

• Must be 18 years or older with a high school diploma or equivalent.
• Experience in customer service, preferably in fitness, is a plus.

Responsibilities

• Assist in recruiting, training, and developing a high-performing team.
• Ensure superior member service and maintain a welcoming atmosphere.
• Oversee cleanliness and maintenance of the facility.

Skills

Customer Service Skills

Supervisory Skills

Diplomacy Skills

Listening Skills

Basic Computer Proficiency

Education

High School Diploma or GED

Tools

Microsoft Suite

Job description

The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.

Essential Duties and Responsibilities

• Assist in recruiting, hiring, training and developing a high performing team consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring team members follow superior customer service guidelines.
• Assist with Team Management and provide backup support to Club Manager as needed.
• Assist in scheduling and supervising team members.
• Member service oversight - Ensuring team members are providing a superior member experience at all times.
• Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate all member requests, issues and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness is a plus but not required.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• High school diploma/GED equivalent required.
• Must be 18 year of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Will occasionally encounter toxic chemicals during shift.
• Continual reaching with hands/fingers/arms during shift.
• Occasional climbing, balancing, kneeling and crouching during shift.
• Must be able to occasionally lift over 50 pounds.

Compensation: $14.00 - $16.00 per hour

JOIN THE CLUB.

Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.