Assistant Department Manager

Farm Boy; Ottawa; On-site; CAD 80,000 - 100,000; Full time

Job summary

A grocery retail chain is opening a new location in Ottawa and is hiring for management roles. These positions focus on assisting the Department Manager, ensuring high-quality customer service, and supporting team development. Candidates should have a background in business and supervisory experience, excellent communication skills, and the ability to thrive in a fast-paced environment. This role may require flexible scheduling and offers an engaging workplace culture.

Qualifications

• Typically requires a minimum of 1 year of supervisory or management experience.
• Clear and effective written and oral communication skills.
• Ability to adapt to temperature changes in the work environment.

Responsibilities

• Provide superior customer service and support the best fresh shopping experience.
• Assist in team development through training and recognition.
• Communicate effectively with team regarding policies and procedures.
• Support store operations including inventory management and scheduling.
• Ensure cleanliness and merchandising on the sales floor.

Skills

Excellent organizational skills

Interpersonal skills

Analytical skills

Effective communication

Good judgment

Ability to learn new systems

Ability to work in fast-paced environment

Flexibility in scheduling

Fluency in English

Fluency in French

Education

Completion of a post-secondary program in business

Job description

Company Description

Farm Boy Findlay Creek is opening Spring 2026! Accepting all applications for management roles.

Departments: Service, Produce, Meat/Fish, Chef, Bakery, Deli/Cheese, Grocery

At Farm Boy, it is our mission to create a fun, fresh experience for all! Whether you are a team member or a customer, Farm Boy is passionate about creating a unique fresh food shopping experience and ensuring that we deliver on our commitments.

As we continue to grow within Ontario, Farm Boy is excited to welcome new team members that share our passion for providing the best fresh shopping experience!

Job Description

This position is responsible for assisting the Department Manager in the achievement of company, store and department goals as communicated by the Store Manager and Department Manager. The performance of the duties must ensure a quality service approach to all employees, customers and suppliers. All responsibilities must be performed in a manner consistent with the Farm Boy Way.

Major Responsibilities

• Provide superior customer service and support Farm Boy’s vision of the best fresh shopping experience.
• Assist in the development of the team by supporting the training, coaching and recognition while maintaining a high level of confidentiality and trust.
• Effectively communicate and support the team with huddles, product knowledge, corporate policies and procedures and Health and Safety.
• Floor support and supervision, including serving customers, merchandising and rotation, breaks and general department cleanliness.
• Support office management (e.g. completing inventory and orders, invoices, scheduling, payroll).
• May be requested to undertake other related duties on a periodic basis.

Qualifications

Knowledge, Skills and Abilities:

• Typically requires completion of a post-secondary program with an emphasis in business, plus a minimum of 1 year of progressively responsible supervisory or management experience in a similar role or an equivalent combination of education and experience.
• Excellent organizational, interpersonal and analytical skills.
• Clear and effective communication style, both written and oral.
• Good judgment and decision-making abilities while communicating with customers and Farm Boy team members.
• Ability to learn manual and automated systems/tools.
• Skilled at working in a fast-paced environment while maintaining priorities and a high level of performance.
• Flexible schedule, including weekends, evenings and holidays.
• Fluency in English and French shall be considered an asset.

Work & Sensory Environment

• Providing service to several people or departments, working under many simultaneous deadlines.
• Required to stand and walk for long periods of time during shift.
• Required to lift, carry or handle heavy objects.
• Required to adapt to temperature changes on occasion (working on the retail floor as well as in coolers and freezers)

Additional Information

FBOTT

Accommodation

Accommodation is available upon request for applicants and employees with disabilities.