Area Manager II

Amazon Jobs; Hamilton; On-site; CAD 75,000 - 105,000; Full time

Job summary

A leading global logistics company is seeking an Area Manager in Hamilton, Ontario, to lead and mentor a large team. Responsibilities include managing safety, quality, and productivity, and driving operational improvements. The ideal candidate has strong leadership skills and 2+ years of management experience. The position offers a competitive salary with comprehensive benefits. Join us to help deliver exceptional customer service and improve team performance.

Benefits

Health insurance

Retirement savings plan

Paid time off

Qualifications

• Minimum 2 years of employee and performance management experience.
• Bachelor's degree or equivalent experience, or 2+ years of Amazon experience.
• 1+ years of experience with performance metrics and process improvement.

Responsibilities

• Mentor and motivate hourly workforce.
• Manage safety, quality, productivity, and delivery promises.
• Drive operational improvements and conduct planning sessions.

Skills

Employee and performance management

Communication skills

Customer service skills

Team management

Leadership abilities

Analytical skills

Process improvement techniques

Education

Bachelor's degree in Engineering, Operations, Supply Chain/Logistics

Job description

Job Summary

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area Manager. In this role, you will lead a team of hourly workforce and will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.

Key Job Responsibilities

• Support, mentor, and motivate your hourly workforce
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
• Stand/walk for up to 12 hours during shifts
• Work in an environment where the noise level varies and can be loud
• Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
• Continuously climb and descend stairs (applies to sites with stairs)

A Day in the Life

As an Area Manager II at an Amazon fulfillment center, you'll act as a strategic leader overseeing up to 80 associates while driving department level operational improvements. You'll conduct planning sessions with your team, coaching them through operational challenges while developing their leadership capabilities. On a typical day, you'll partner cross‑functionally with teams such as Quality, HR, and Safety to implement scalable process improvements that could impact 200+ associates across multiple workflows. You'll diagnose root causes of performance gaps using advanced analytics, facilitate alignment meetings with senior leadership on department‑level goals, and make data‑driven decisions that balance competing priorities. You would leverage your strategic thinking to review department‑wide metrics, and plan initiatives that directly impact millions of customer orders while maintaining high levels of engagement, safety, quality, and productivity standards.

Qualifications

• 2+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• 1+ years of performance metrics, process improvement or lean techniques experience
• Experience in the management of large teams (50+ members)
• Experience with process improvements (Lean Six Sigma and/or Kaizen)
• Bachelor's degree in Engineering, Operations, Supply Chain/Logistics, or a related field
• Experience in one or more of the following industries: shipping/logistics distribution centers, manufacturing environments, hospitality, healthcare, retail, and customer‑facing / customer‑service environments
• Experience using strong customer service, communication, and interpersonal skills

Equal Opportunity

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Accommodations

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Compensation & Benefits

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well‑being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Hamilton - 75,000.00 - 105,000.00 CAD annually