Area Manager II

Amazon Canada Fulfillment Services, ULC; Ajax; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading fulfillment company in Ajax, Ontario is seeking an Area Manager II to lead and support hourly teams, managing safety, quality, and customer delivery. The ideal candidate should possess strong employee management and performance skills, along with a bachelor's degree or relevant experience. This role involves a flexible schedule and the ability to lift and move equipment. Comprehensive benefits and salary details will be provided during recruitment.

Benefits

Comprehensive benefits package

Paid time off

RRSP plan

Qualifications

• Must have 2+ years of employee and performance management experience.
• Willing to work a flexible schedule including weekends, nights, and holidays.
• Ability to lift up to 49 lbs, stand/walk for up to 12 hours in varied environments.

Responsibilities

• Lead and support the hourly workforce, managing safety and quality.
• Collaborate with teams to develop plans meeting business objectives.
• Ensure customer delivery promises are consistently met.

Skills

Employee and performance management

Performance metrics

Process improvement

Mentoring and motivating teams

Education

Bachelor’s degree or equivalent

2+ years of Amazon experience

Job description

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area Manager. In this role, you will lead a team of hourly workforce and be responsible for maintaining the highest levels of safety, quality, attendance, and performance during their shifts.

You will also play a key role in ensuring our customer expectations are met to deliver orders at the right time and to the right location. Our Operation’s workflow has three major components: First mile (product housed and ready), Middle mile (order hauled to your area), and Last mile (product delivered to the customer’s door).

About the role: Area Manager II

As an Area Manager II, you will support, mentor, and motivate your hourly workforce, managing safety, quality, productivity, and customer delivery promises. You will collaborate with support teams—Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources—to develop plans that meet business objectives.

Your duties include lifting up to 49 pounds and frequently pushing, pulling, squatting, bending, and reaching. You will stand and walk for up to 12 hours during shifts, work in varying noise levels and temperatures, and continually climb and descend stairs where applicable.

Benefits and Salary

Amazon offers a comprehensive benefits package, including medical, dental, and vision coverage; maternity and parental leave options; paid time off; and an RRSP plan. Details on salary will be provided during the recruitment process.

Requirements / Skills

• 2+ years of employee and performance management experience
• Bachelor’s degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Willingness to work a flexible schedule, including weekends, nights, and/or holidays
• 1+ year of performance metrics, process improvement, or lean techniques experience (preferred)
• Ability to lift up to 49 lbs, push, pull, squat, bend, and reach frequently
• Ability to stand/walk up to 12 hours in varied noise and temperature environments

How to Apply

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Highlight your experience in mentoring and motivating teams by describing how you led hourly workforce to achieve high standards of safety and quality in a fast-paced environment.

Showcase your process improvement skills by detailing a project where you implemented lean techniques to enhance productivity and meet business objectives.

Demonstrate your ability to work under pressure by explaining how you managed staffing and logistics during peak periods, ensuring customer delivery promises were consistently met.