Applications Engineer

SCHUNK GmbH & Co. KG; Mississauga; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading company in automation technology is seeking a dedicated individual to support their sales team and enhance customer relations in Mississauga. You will work closely with clients, assisting in product development, customer service, and technical support while ensuring customer satisfaction. This role emphasizes collaboration across various departments and requires a strong engineering background, along with exceptional organizational skills.

Qualifications

• Bachelor's degree or equivalent experience is required.
• Ability to function in a fast-paced team environment.
• Experience in customer support and problem solving.

Responsibilities

• Assist sales team with the development and support of SCHUNK components.
• Prepare and deliver quotes and sales orders to customers.
• Provide technical service and training presentations to customers.

Skills

Exceptional organization skills

Problem analysis

Team collaboration

Initiative

Customer service

Education

Bachelor’s degree in Engineering or technology discipline

Job description

Shaping the future with innovative technologies – that is the claim of SCHUNK. To this end, the experienced automation and production specialist is pushing the further development and digitalization of its product and service portfolio in order to make industrial processes more efficient, transparent and sustainable. The family-owned company with headquarters in Lauffen/Neckar is a global leader in toolholding and workholding, gripping technology and automation technology. Approximately 3,700 employees in 8 plants and 34 directly owned subsidiaries and distribution partners in more than 50 countries throughout the world ensure an intensive market presence.

Assist the Team Leader and product sales team, distribution partners and end users with development, sales, distribution and support of SCHUNK components.

• Review customer requests for quotes,
• Review customer specifications and/ or review customer parts,
• Interpret drawings and other customer documents,
• Develop customer design specifications,
• Coordinate development of design specifications with customer,
• Coordinate development of design drawings with customer and SCHUNK Design Engineering team,
• Follow-up on prototype product design and application issues with customer, making required changes to final design to meet customer requirements and quality standards, and
• Preparing and delivering quotes and sales orders to customer.
• Track and follow up on quotes and sales orders with customers and potential customers.
• Develop a design and production schedule that meets customer and SCHUNK business requirements, coordinating design, production and delivery with appropriate SCHUNK teams and facilities.
• Track and follow-up on sales order progress through and including ensuring product delivery and customer satisfaction, making adjustments to production and/or delivery schedule when required to meet customer and SCHUNK business requirements.
• Provide technical service and training presentations to customers and representatives relating to SCHUNK component’s use, operation and maintenance
• Provide customer support by phone and on the customer site.
• May enter customer quotes and sales orders into AS400 system, tracking the order process and follow up through delivery of the product.
• Perform duties of the Technical Specialist and Customer Service Representative (CSR) when necessary to meet business and customer needs.
• Work with all product teams, Toolholding, Workholding and Automation Components, the production shop and the sales and marketing staff.
• Assist the Marketing Department with Tradeshows.
• Participate in SCHUNK special projects when requested.

• Use initiative to provide customer service assistance.
• Exceptional organization skills.
• Ability to recognize and analyze problems, develop, implement and carryout solutions.
• Ability to function effectively in a fast paced team environment.
• Ability to work effectively in a small team environment with Management, Technical Specialist, other Applications Engineers, Marketing, CSR and Inside and Outside sales staff
• Ability to use initiative to identify and solve customer and product delivery problems.
• Ability to prioritize multiple tasks and projects coordinating priorities with team members.
• Ability to quickly understand the component manufacturing and sales industry and SCHUNK product lines.

Education and/or Experience:

Bachelor’s degree in Engineering or technology discipline or an equivalent combination of training, education and experience.

SCHUNK Intec Corp.
370 Britannia Road E, Unit 3
Mississauga, ON L4Z 1X9
Tel: [phone]
Fax: [phone]
[e-mail]